I used to eat quite a bit of Bakerzin when they used to have an outlet at One Fullerton. Loved their Penne with Ham and Mushroom.
On Saturdays, I usually bring my kids for their activity/classes at UE Square. Decided to have my 2nd breakfast at Bakerzin instead of my usual brew at Starbucks nearby.
Ordered the pancakes. This is where the sad story starts. It took them eternity to deliver the pancakes...something like 20 mins or so when the outlet was not crowded, maybe 3 tables?? They were lucky they served my coffee first so I sipped my coffee whilst reading Home & Decor and some other travel magazines that were freely available there.
I chased the Indian restaurant manager there and he went to the kitchen to hasten. Eventually it came. First glance, I knew something was wrong. Used my finger to touch the pancakes and it was cold. 20 mins to serve cold pancakes...wah lau...Asked the restaurant manager if they serve pancakes cold, he said no and quickly apologised and took the plate back. Took 5 mins to turnaround.
When it came back, the pancakes were hot. Happily, I used my knife to cut into the butter for my first slice of pancake. Wah seh, the knife could not cut into the frozen hard butter blob. Seriously, so upset, waved the restaurant manager, who quickly took the butter rock back. Took another 5 mins to turnaround. Butter came back.
Pushed my knife into the butter again, this time it went in like 5mm before it hit cold hard butter again. I am now like WTF...told the manager and they said this was the best they could do.
I'm not the type to create a fuss, waved them away, poured some syrup on the pancakes and ate away. Bill came, full charge. Told them I was not prepared to pay service charge, which they took out. Paid and swore never to go back there for breakfast again.
Frankly any decent restaurant manager would have waived the pancake charge. A poor showing for what is usually a decent restaurant chain...