Christin Shua •
06 Feb 2016 • 1 review • 0 follower
Had my family's reunion dinner at orchard central ban heng, ni swear i'll never go bk 2 another ban heng again cos of a terrible experience. I understood tat wet wipes r usyally chargable, n so r snacks before a meal.These r costs which r incurred if u use them n if u dont use them,they will remain unchargable.i gathered all the wipes n put them aside. The auntie without asking us,opened a wet wipe in front of us 2 wipe a spill on our table n this prompted me 2 clarify tat we dont intend 2 use the wet wipes.She checked with the manager n came bk 2 me that the wipes r already in the $398++ set menu we ordered n will not b charged extra.I also clarified tat the tea n plain water r all part of the set n she said they were all inclusive.We only used 2 wet wipes. When presented the bill, i was charged an extra $15 FOR TEA/WET TISSUE.We tot they cld hv made a mistake n called for the manager.A rude guy manager attended 2 us, so we told him his staff said the wipes n tea were not chargable.He rudely n loudly told me 2 show me who the staff was.I walked with him back to our table and asked auntie to clarify n she said the lady manager told her so.The guy said we shld know nothing is free n that in spite of the info given by the auntie, we shld hv read the prints at the bottom of the menu tat the price excludes other charges.I told him it was precisely we knew that such items r chargable tat we opt out from the start n only cos their staff said they were not chargable tat we used them.He actually said the auntie was not their staff! I said if she wasnt their staff then y did shd serve us n that she was wearing an uniform?He carried on insisting she was not their staff.I asked him if i was supposed 2 hv asked every single staff working 2 ensure the info was correct?How cld he hv even denied that someone in banheng uniform is not their staff when she had served us the entire night?I told him i will only pay for the bill if he wrote off what they shldnt hv charged or i will not sign my bill.He threatened 2 call the police,we told him 2 go ahead,n he walked off.i asked the auntie who was the lady manger who told her the info.I went to the lady at the cashier n asked her 4 an explanation, n she said the aunite conveyed a wrong msg..She tried to offer me another 10 wipes but i still had to pay for the extras.I asked her why i would need the wipes when i didnt even use the ones i had.She caved n asked if it wld be ok if she wrote off the extras.I told her i will pay for what i was promised. If i was made to pay for what i didnt want it wld be deemed like i was cheated.I hv already ordered a meal of $400++, what is $15 to me? It's just frustrating that the rude guy tried 2 make us look like fools.I asked the lady for the rude guy's name n she refused to tell. Managed to find out his name is Xiao Xin. Ironically, he is not as 小心 as his name should be, but definitely a guy with a small heart. After he threatened us,he hid in the office n didnt come out.