Went there on a Sunday aftnn to cele my grandma's 70th birthday. 1) Long queue at entrance with big families waiting to be seated. My gma was on a wheelchair. Customers in front of us waved & called the servers but all were ignored. Apparently we all had reservations & just wanted to know which table was ours. We had to phone our relatives who were seated inside & then entered ourselves. Nobody attended to us even when they saw us walking in. 2) 1 waitress (grumpy old lady) came & asked what drinks we wanted (we weren't even seated down yet). She was shouting in mandarin "Sir! Sir! What drink u want! Sir!" As we were still settling down (we had 2 tables & it was squeezy for 21 pax so we were still shifting chairs & allocating seats for the kids), I told her politely to come back later. Her response "I VERY BUSY HORH NO TIME TO COME BACK LATER. I WANT TO SERVE ALL 1 SHOT NOW. SIR! SIR!" We just settled for hot tea to get her to stop screaming. 3) They kept on serving food over our heads & from my gma's side even though we asked them not to. My gma's wheelchair was at the most spacious side (obviously) so they kept serving from there & even said "My legs need to go in else I cannot put the plate down!" The waitress was MUMBLING & COMPLAINING NON-STOP about being short-handed while serving. 4) Brought gma to handicap toilet & it was locked. We asked some1 to open it & she said "Just use the normal toilet la!" We explained that the wheelchair can't enter that's why handicapped toilets exists. She replied "Go 3rd floor toilet can!" We had to make my gma walk to the normal toilet because she was urgent. She just suffered a stroke so she can't really walk. 5) They never once cleared our tables & changed our plates. We self-service all the way &kept walking to the counter to take new plates, etc. We also cleared our own plates (incl. the main dishes huge banquet plates) & put it on the counter & they then cleared from there. 6) They only refilled our tea ONCE. I had to get the pot myself & went around both our tables pouring for every1. That 1 time she refilled for us, she spilt the tea unto my plate & said that the pot was lousy. Yes she did not apologise for soaking my crab either. She merely said she'll change my plate, WHICH NEVER HAPPENED. 7) What appalled us further was that when they served us the food, they passed it to us by hand instead of putting in down on the table themselves?! Attitude cos we didn't want them to serve from my gma side? 8) We asked for a knife to cut the bd cake, they kept pushing us here & there. We went to open their drawer to take a knife & clean plates & serviettes ourselves. 9) After singing the bd song, the MANAGER remarked in Cantonese "Like that we no need to sleep already lor, stay here so long." (we assume they nap btwn shifts?) He shouted across us to another waitress. Yes they were clearing up & shifting tables etc. but we weren't even the last customers! FIRST & LAST TIME THERE. They ruined Ban Heng's reputation.
This restaurant gave me the worst ever experience. Basically they have 3 problems.
1. Their food has lousy taste. They can't even get some simple dishes right.
2. Their ingredients are not fresh. The crabs were not fresh, the sea bass was not fresh, their scallops were not fresh.
3. Worst of all, the attitude of their service staff. They are plain RUDE to their customers. When they talked to the customers, they talked like scolding the customers. When we were there, we were the only group there, there wasn't a single other customer in the entire restaurant, so there was no such thing as shortage of manpower. Even the most easy-going member of our group thought their service staff were rude.
First and last visit for me. With the variety of food they have, no doubt is value for money. But to me, if the food does not have any quality, i wouldn't spend the money on it. The food presentation looks dull, the dishes being served were barely even consider warm. Most of the dishes were either too salty or too blend. Service staff overall seems to be understaff and service not consistant.
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