Philip Chan •
03 Feb 2014 • 1 review • 0 follower
We booked two tables for our reunion dinner on 30 Jan at 8.00 pm. Previous group of over 170 tables were still waiting for their last dishes. We got our tables around 9.00 pm! The tent had over 160 tables although we were informed that they were taking orders for only 50 tables. We had to wait another 15 mins for our Yu Sheng: the sliced salmon was so miserably thinly sliced. Rest of our dishes came so slowly. Chilli and sauce were not served but had to ask again and again. Some of us were so famished that we had to buy hamburgers and drinks take away from near MacDonald. A lady supervisor came around to tables with the bills and encouraged each table to pay first. We refused because we could feel that having collected the balance, the rest of the dishes would be a problem. She let off that it was the first time that the restaurant was organizing such reunion dinners and had under estimated the logistics and manpower issues. We felt that they had taken too many orders for both sessions which their kitchens could not cope. We called for the manager to complain but obviously he was overwhelmed by the increasingly chaotic scenes and he quickly retreated to his tent. The dishes continued to be served sporadically and we were disappointed that they were cold and unappetizing. We lost our patience and confront the manager who was hiding until we created a scene. We told the staff that we would be walking off without paying the balance. As a goodwill we paid $100 and walked off without eating the last of 3 dishes. Had we waited, we would have eaten pass 11.30 pm and paid the full price. By being the first to walk out, we "saved" $351! As we were walking away, we saw many diners going over to their make-shift office probably making complaints and asking for compensation! This was the worst reunion dinner ever for our family. We ended up going home hungry and unhappy. Definitely the bosses had been greedy and did not have the operational experience, manpower and management skills to organise an event of such magtitude. We told the manager and his staff that the event had ruined the reputation of Ban Heng Restaurant for good. Be warned.