On CNY eve (9 Feb 2013), I was supposed to receive my Pen Cai order at between 3pm-6pm. It was explicitly stated on the receipt that my order would be delivered today, on CNY eve, 9/2 from 3-6pm. However, the order arrived at 7:45pm instead, without notifying us of the delay and we had to wait endlessly. Calls to the restaurant's contact numbers were useless. They went unanswered, as even the voice mailboxes were full. We had to get a journalist's help (from Lian He Wan Bao) just to reach someone who could answer to us and explain the situation. In the end, we got the manager of the restaurant outlet at Boon Keng to answer. Needless to say, we got the typical responses like "there was rain" and "lack of manpower". (Honestly, what other excuses are there to give?) BUT the MAIN point here is they could have NOTIFIED us of the delay, any hours of delay, even 3 hours of delay(!), through call or even sms. If this was just another normal everyday dinner delivery of sorts it wouldn't have mattered so much, but this is a delivery for CNY reunion dinner! It's a once in a year thing, and it isn't just my family who is involved. Due to their poor service and lack of responsibility to notify custsomers of delays, our once-in-a-year thing is ruined, to put it bluntly.
I also haven't mentioned the fact that they called a few weeks ago to tell me that I haven't paid for my order. Utterly ridiculous, as I went down personally to make the order and payment- I paid it in full and upfront, not a deposit (which is half the amount). Was there no kind of writing on the receipt/order documents that I had already paid  in full? I even made the order during off-peak hours hence they had all the time to write things down properly. And the order was made LAST YEAR,  December 2012.
On separate occasions I had also ordered catering for events and dinners, and there is only one thing to say about the food: not fresh at all. The fish and the prawn. It was terrible because the food wasn't for my family, but for the public because it was a public EVENT.
Therefore I see no point in patronising this restaurant or ordering deliveries from them anymore. The food wasn't up to standard, and the worst factor is the quality of service. That lousy quality of service ruined my family's reunion dinner, and to emphasize again, it's a once in a year thing!

I was there for dinner on the night of 6th february and I was really disappointed with the food. Firstly, the set dinner that was meant for 10 pax turned out to be such a small portion which looks like it is for 7 pax - 8 pax. The steamed garoupa was not fresh and the meat wasnt tender at all. The quantity of the vegetables was so little, you can actually count the number of green peas they throw into the dish.

Service attitude was really bad, the waitress was so lazy to walk to the other side of the table to refill drinks. She had to stand at one corner and stretch over to pour tea, causing inconvenience to my family members. Food waiting time is also very long.

Ambience is not very good, service is worse.

i strongly don't recommend this place for dinner nor any celebration as there's nothing fantastic on this particular place... first no service secondly not reliable.. having place the booking and deposit from last month for this month celebration yet they gib e table away and timing that we book is from 7-730 but only until 820 we are able to sit in with unhappy face from the elderly.. the service provided from this resturant is also superb ultra lousy... when we ask for the manager gib us excuse like unable to contact e manager as he is away for catering deliver... still worse is that they mention that is not their fault den whose fault should it be whose shall we look for and does it mean is our fault... so superb ridiculous... in e end when e manager is here offer us with free flow drink when we order they dun have the drink that we wan in e end we will have to force ourselve with other drinks that we dun intend to have.. as for the food is even worse... totally without taste and totally not up to standard, even coffeshop cooked food is better than them... this is e worse place i have even come to and for sure for life this place will nv be in my food dictionary.. i hereby urge all fellow food lovers not to support them and for sure i will nv step into this place even if it is for free.. paying for $1200 is totally not worth the value...