13 Jul 2015 • 1 review • 0 follower
We made a reservation for table at 7pm, arrived at 6:50pm and we still have to wait for an available table. It was a birthday dinner, a happy occasion. YET, it turned out to be an awful experience. We ordered a whole lot of dishes for celebration and basically, the dishes were being served with bad attitude by the servers by putting them on the table with a loud thud always. We were not bothered until we took the initiative to clear the empty plates on the table to convenience the servers to place the food when they come, we passed them the empty plates but they just turned and walked away like it was non of their business.
We ordered chilli crab, the crab was big and presentation was good. BUT the chilli crab did not taste as good as it was raved, it does not have the basic flavour the dish should have. The prawn paste chicken was over-fried making it tough to bite, kangkong over cooked, shark's fin more like egg starch soup with miserable amount of fins and pork ribs was tasteless except for the sauce. Of course, we ordered noodles, mee sua, the fish was good and so we just ate on. And here comes the nightmare, we ordered black pepper deer meat which was presented to us in a black square bowl (see picture). Yes, we ordered a regular portion as not everyone is having it. The deer meat was totally immersed in a huge amount of onions and black pepper sauce making the dish taste utterly bitter and there wasn't much deer meat in it. And so, we feedback to them and instead of getting a humble reply, all we got from them was 'cost of deer meat is expensive' 'we should have ordered beef because is cheaper' 'we could have ordered bigger portion' 'kitchen helper the one preparing the ingredients while the boss cooks' 'we should asked for ginger spring onion served on hotplate' 'what they are serving is restaurant standard and thus the expensive price of the dish'. Reading between the lines, they are simply saying that we could not afford this dish. We asked to see the boss so many times and he/she didn't bother to come to us. Oh come on, you dare say you are serving restaurant standard??? Mind you, I guess they haven't eaten at a restaurant! The least their servers or whoever the boss is should find out more and feedback to the kitchen and be humble on their reply. Yes, any one's luck will be finished. I strongly do not recommend this place for any occasion, poor ventilation, poor ambience. You will be getting lousy food and lousy service and paying "restaurant standard" price! Zi char stalls at neighbourhood are reasonably priced and food is much better!