Cheng T •
08 Dec 2014 • 1 review • 0 follower
I had a good experience at Bangkok Jam at Marina Square so I was excited to try this branch at Plaza Singapura. It turned out to be my worst restaurant experience so far that it even made me create an account here so that I can warn others how bad this restaurant is!
I ordered a Northern Thai Style Stewed Pork with Tamarind (under Shared Specialties, at SGD15.90) with (ala carte) rice. However, I was served with Northern Thai Style Stewed Pork with Curry (under Rice meals, comes with rice at SGD 12.90). I told several staff that the food served to me was wrong since it has curry and the portion was incorrect too. The staff insisted it was correct but after asking several of them whether they really knew what was served to me, they told me they were not sure! How can you not know what you serve to your customers?!
So I asked them to change the food to the right one based on what I have ordered and still I got the same thing (curry pork) in a larger bowl! Ridiculous. The staff insisted (I'm guessing it was the manager this time) that it was correct. I told them that the menu indicated Northern Thai Style Stewed Pork with Tamarind and nothing like curry and tamarind combined. The choice is either curry or tamarind.
In the end, I proved them that they really served me the wrong item as the receipt stated stewed pork with curry!!!! No staff had apologized for their mistake!!!
Stay away from this place, rude staff and bad customer service!