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34%100%51 votes

Bangkok Jam (Great World City)

AsianIndochineseThai
Bangkok Jam serves both Thai and Indochinese cuisines.

Mon - Fri: 11:30 - 15:00

Mon - Fri: 18:00 - 22:00

Sat - Sun: 11:30 - 22:00

+65 67324523
$23 based on 51 submissions
Dinner (15 votes), Lunch (15 votes), Children/Family (10 votes)
2centsreview

Tom yum won't make you thirsty

Compare with Mai Thai, Tom yum is more spicy and ingredients less fresh. The soup won't make you thirsty. The first time I tried wano more authentic. You forgot to put shrimp in the pomelo salad but did not do anything when I feedback during my 3rd visit there. Should be my last :)

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Based on 51 votes
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07 Dec 2014 • 1 review • 0 follower

Food is average; service is poor

It was my first time dining at Bangkok Jam (Great World City) last night and it would most probably be my last.

The food served at Bangkok Jam was average at best - the Clear Tom Yum was too salty, although the mains we had (Egg Noodles with Crab Meat, Prawns & Bacon as well as the Spaghetti with Prawns in Coconut) were better in taste.

The main turn-off was the service from the staff - it seems like everyone was having an off-day. Took around 6mins (from the time the staff acknowledged us) before someone came round to take our order.

The worst was when we wanted to settle the bill. Well, the bill came fast enough but the manager/supervisor (I assumed so, as he was in black) took his own sweet time in processing the transaction. He seemed more pre-occupied with chit-chatting than doing what he was supposed to. After 8mins (from the time I gave my credit card), I decided to walk over to the counter and sign the bill. No apology or "thank you" was even given.

No more Bangkok Jam for me, that's for sure!
15 Jun 2014 • 1 review • 0 follower

Shameful

Dead black ant in my cup of water. Understandable, I guess... Asked for replacement. Received second cup of water. The problem... Another dead black ant but smaller. Err... No apologies, not a single word from the same waiter.?. Unfriendly, no eye contact, no smile, and lack basic people skills... BEWARE!
24 May 2014 • 1 review • 0 follower

Customer service needs to be much better at Bangkok Jam

Whilst the food is avceptabke at Bangkok Jam, I have experienced a deteriorating rate of customer service across all Bangkok Jam chains. My last two dining experience at Wheelock and at Greatworld have left me wondering if service staff choose to not look at customers or attend to needs in the hope that some would just walk away?  Often,  orders have been forgotten. It happened to me at Wheelock and to my colleague at Greatworld. The chain has made good location choices but if it continues with its lack of service,  it will not have long term customers. 
29 Oct 2013 • 1 review • 0 follower

Warning: Avoid this place at all cost!

Warning: Avoid this place at all cost!

This was what took place for us on Saturday night (8PM) 26th of October:

20:00-20:15: Waited 15 minutes to be seated even when there were plenty of empty tables inside. Immediately ordered because we did not want to risk having to wait even longer to grab the staffs' attention.

20:15-20:45: Waited another 30 minutes for the food, and it still did not arrive. Asked one of the staffs to check and was informed that the foods would come soon. Note: Water was not even served to us after this long period of time, and we had to ask for it.

20:45-21:00: Waited another 15 minutes and asked them to at least serve us ONE dish (out of the four we ordered) because we were completely famished by this time. The manager came to our table and gave us a menu asking us to re-order our food. Note: After this painfully long an hour wait and they told us the order was not even found on their system?!

And the best part was... The manager asked us who took our order, and after pointing to the staff who took our order (his name is Mallan), he completely DENIED THAT HE TOOK OUR ORDER and said that he ONLY CLEANED THE TABLE as we sat. All the members of our family were present when we ordered the food, and unless we were hallucinating or Mallan had a seriously short-term memory problem, it was totally ridiculous for him to completely deny taking our order.

All in all, this was a really appalling experience, and I wish that no one else will experience the same thing as us - waited an hour in vain and even accused of not ordering. This will be the very last time we will ever step into that place. Thank you.
30 Aug 2013 • 4 reviews • 0 follower

You are KIDDING ME

Waited 30 min for 1 dish and 40 mins for another dish to be served after taking orders. Submitting bad review. Half-cooked pasta. Menu drinks and deserts were wayyyy pricey.