29 Oct 2013 • 1 review • 0 follower
Warning: Avoid this place at all cost!
This was what took place for us on Saturday night (8PM) 26th of October:
20:00-20:15: Waited 15 minutes to be seated even when there were plenty of empty tables inside. Immediately ordered because we did not want to risk having to wait even longer to grab the staffs' attention.
20:15-20:45: Waited another 30 minutes for the food, and it still did not arrive. Asked one of the staffs to check and was informed that the foods would come soon. Note: Water was not even served to us after this long period of time, and we had to ask for it.
20:45-21:00: Waited another 15 minutes and asked them to at least serve us ONE dish (out of the four we ordered) because we were completely famished by this time. The manager came to our table and gave us a menu asking us to re-order our food. Note: After this painfully long an hour wait and they told us the order was not even found on their system?!
And the best part was... The manager asked us who took our order, and after pointing to the staff who took our order (his name is Mallan), he completely DENIED THAT HE TOOK OUR ORDER and said that he ONLY CLEANED THE TABLE as we sat. All the members of our family were present when we ordered the food, and unless we were hallucinating or Mallan had a seriously short-term memory problem, it was totally ridiculous for him to completely deny taking our order.
All in all, this was a really appalling experience, and I wish that no one else will experience the same thing as us - waited an hour in vain and even accused of not ordering. This will be the very last time we will ever step into that place. Thank you.