09 Nov 2014 • 2 reviews • 0 follower
Yesterday at around noon I called up the restaurant wanting to book a table for 2 at 8.45pm to watch the football match later that night. As no one picked up, the call was diverted to a handphone instead and a rather grumpy man answered it. I thought perhaps it must be a little annoying to receive business calls on your personal phone so I let that slide. I have been to Barraka before and I must say that my first experience was quite good. I knew exactly which table I wanted in front of the screen as I have sat there before so I specified over the phone that I would like that table. The man told me ok and he would reserve that table for us.
Later that night, we arrived right on the dot or perhaps even early and we spotted the table we reserved all prepared and ready for 2. I was about to just walk right over but I thought the better of it so I tried to catch someone's attention to show us in. However, no one paid us any attention and left us standing there for quite some time. At that moment, a Caucasian customer walked over to our reserved table, moved his drinks from his original table and sat down without the permission of any staff. I was surprised and a little anxious and that was when I finally caught the attention of a Caucasian man who I assume to be the Boss as I recognised his voice from the call earlier in the day. He immediately knew who I was too and began to show me to that table when he realised that someone had moved there. But instead of moving that person back to his original table, he told us to get another table away from the screen. I was perplexed and told him that if I reserved that table, shouldn't it be only right that I'm seated there? Besides I was here to watch the match, I didn't want to sit somewhere where I couldn't see the screen. He told me that since we were late, he assumed we weren't coming and gave it to that man. Late?? I told him we were on time and he went on to say it was 8.47pm and we were late by 2 minutes. TWO minutes. Wow. I explained that we were on time but as we couldn't get the attention of anyone to show us in that resulted in us being delayed by a few minutes. But he wouldn't hear any of it and told us that in the future because of us, he wouldn't take anymore reservations and it would be on a first come first serve basis. He then rudely told us to take the other table or leave. I was shocked beyond words. Not wanting to blow things up or make a scene, I just left, feeling very disappointed and disgusted. This was my worst dining (can I even say that) experience ever and it completely ruined my first experience of the place when it just opened. Firstly, I don't think I did nothing wrong to ellicit such a rude response from him and secondly, is that any way to treat a customer? To be nasty, I could even say he was defending and giving priority to his own race. But even that aside, that is hands down the worst experience I have had with any restaurant staff and I'm never going back there again.