03 March, 2008
I've eaten at various Botak Jones branches numerous time but this was the first time I ordered take away from the Bedok North branch and it turned out to be a most pleasant experience. I ordered the Botak Burger Set with cheese and egg, waited for about 10 minutes, got my food and drove home. (I live a couple of streets away)
When I reached home and inspected the food, I suspected something was amiss because I did not have any coleslaw. I called them up to ask if they usually give coleslaw with the meals, to which the guy who answered the phone (Mikee) replied in the affirmative. Alas, they had forgotten my coleslaw. I must admit I was rather disappointed. However, when Mikee realised it was a mistake on their part, he immediately apologized and offered to send the coleslaw to me! I wasn't quite expecting that and so I told him that it was really okay, but he kept insisting that he should and that it was only right for him to do so.
And so about half an hour later, Mikee was at my door with my coleslaw and a complimentary slice of oreo cheese cake.
Now this is truly amazing service. I think the food is pretty decent, especially when I'm in the mood for a cheap (proper) burger fix, but this is the kind of service that makes customers feel valued, and makes sure they keep coming back. (and makes them want to write reviews too!)
No matter what people may say about standards dropping because of more branches opening around the island, I think Botak Jones is still definitely doing some very important and basic things RIGHT.