Dear Country Manager
Whilst dining at your vivo city outlet. We noted that your staff only had one single intent. To go home.
Such mindless dispassionate staff are the bane of the service industry.
The last order for food on a Saturday is actually at 12 midnight but guess what, at the door we were informed that last orders are at 11pm
. Just so that they won't need to entertain late diners.
I feel it is so unfair that businesses like yours enjoy such a huge late dining crowd and yet do not cherish or treasure it at all and do not take steps to develop this segment but instead abhor your late dining patrons with such indignity and horrible service.
Your waiting staff actually approached us 8 (eight) spelt in full in case you need to double read. 8 (eight) times to ask if they could clear the plates despite our numerous negative answers.
It was obvious that we were still halfway through dinner.
Now the music was turned off at 1235pm
If you do not wish to serve late diners. Please shut your establishment at 10pm
Thank you for ruining our dining experience
Sent from my iPhone