HungryGoWhere Singapore Food Guide, Restaurants, Eating Guide and Reviews - HGW
Search the site
66%100%35 votes

BWB | burger VS wings + bar

AmericanWestern

BWB | burger VS wings + bar is an American style restaurant conceptualized by the Kitchen Language team, where a Food Fight is continuously happening with Burger VS Wings, creations by our Chefs must be exciting to win likes, hearts, minds and to tempt your appetite.

Mon - Fri: 11:30 - 15:00

Mon - Fri: 17:30 - 22:00

Sat & Sun: 11:30 - 22:00

Bar
Daily: 11:30 - 22:00
+65 66340423
$30 based on 35 submissions
After Work (13 votes), Dinner (8 votes), Boys Night Out (6 votes)
pocoloco

Great food but customer service needs improvement

Arrived at the restaurant with 3 other friends on 24 Nov for dinner. Great ambience and were excited to try the black burgers and variety of wings and fries. Everything went well at first. For food, we ordered Seafood Marinara Spaghetti, the Fries Combo (comprising of taro fries, normal potato fries and sweet potato fries), Hot Buffalo Wings, the Tyson Peanut Butter Burger, a DIY burger (charcoal bun, pork patty with choice of 7 toppings) and a Wagyu Rossini Black Burger.
The food were served within 15 mins from our order. The fries and wings were served first. They tasted real good. We ordered the buffalo wings at a mild spicy level. It tasted very good. Up to this point, everything was perfect until the DIY burger and the Wagyu Rossini burger were served. I had specifically asked the waiter taking our order whether one of the toppings (chilli con) contained meat and if so, what kind, as i do not take beef. He assured me confidently that it does not contained meat. Next, the Rossini burger is to be served with a piece of foie gras IN it.
When these 2 items were served, i saw a sauce with minced meat in my burger. i checked with another waiter and was told it was MINCED BEEF! Immediately I requested for a change. The Wagyu Rossini Burger was also not to be. Contrary to the description in the menu, the mushrooms and foie gras were missing.Turned out they had served the Wagyu Beef Black Burger instead.
When we brought this up to the waiter, he informed us he will check the order. Shortly after, the waiter who took our order came to us with the Burger which his colleague had taken away from our table (supposedly to change to the right order), and said, "This is what you ordered. Wagyu Beef Black Burger.There's no error". We then told him that we had told him it was a Rossino burger when he repeated the order and my friend even pointed to the picture of the Rossini burger in the menu! What he said next was the ultimatum of our dining experience. He said, "But i repeated your order to you" and proceeded to show us his most frustrated look.
At one point, the waiter came back again and said, "This is the same as Rossini, we will prepare the foie gras separately for you". I could have left it at that but what he said made my blood boiled. I mean, if it's the same, why have 2 different items on the menu?? They could have just indicated foie gras is available separately!! We insisted on having the burger replaced because we should be served what we had ordered. He then reluctantly took the burger back to the kitchen and came back with the Rossini burger (abt 10mins later).
We are unsure whether there are any "extra" ingredients in the replacement burger. Hopefully not! Lol...
Not even a word of apology from him nor the shift manager. Disappointed.
It would have been a fantastic dinner with the great tasting food but such service is a total letdown. 3 out of 5 stars...

The HGW community like this place for...

  • Baffalo wings7 votes
  • Tyson Peanut Butter Burger6 votes
  • Buffalo Wings (medium spiciness)4 votes
  • Cheese fries4 votes
  • classic heavyweight burger3 votes
Community submitted Favourites:
Overall
Based on 35 votes
Food/Drink
Value
Ambience
Service
26 Nov 2014 • 1 review • 0 follower

Great food but customer service needs improvement

Arrived at the restaurant with 3 other friends on 24 Nov for dinner. Great ambience and were excited to try the black burgers and variety of wings and fries. Everything went well at first. For food, we ordered Seafood Marinara Spaghetti, the Fries Combo (comprising of taro fries, normal potato fries and sweet potato fries), Hot Buffalo Wings, the Tyson Peanut Butter Burger, a DIY burger (charcoal bun, pork patty with choice of 7 toppings) and a Wagyu Rossini Black Burger.
The food were served within 15 mins from our order. The fries and wings were served first. They tasted real good. We ordered the buffalo wings at a mild spicy level. It tasted very good. Up to this point, everything was perfect until the DIY burger and the Wagyu Rossini burger were served. I had specifically asked the waiter taking our order whether one of the toppings (chilli con) contained meat and if so, what kind, as i do not take beef. He assured me confidently that it does not contained meat. Next, the Rossini burger is to be served with a piece of foie gras IN it.
When these 2 items were served, i saw a sauce with minced meat in my burger. i checked with another waiter and was told it was MINCED BEEF! Immediately I requested for a change. The Wagyu Rossini Burger was also not to be. Contrary to the description in the menu, the mushrooms and foie gras were missing.Turned out they had served the Wagyu Beef Black Burger instead.
When we brought this up to the waiter, he informed us he will check the order. Shortly after, the waiter who took our order came to us with the Burger which his colleague had taken away from our table (supposedly to change to the right order), and said, "This is what you ordered. Wagyu Beef Black Burger.There's no error". We then told him that we had told him it was a Rossino burger when he repeated the order and my friend even pointed to the picture of the Rossini burger in the menu! What he said next was the ultimatum of our dining experience. He said, "But i repeated your order to you" and proceeded to show us his most frustrated look.
At one point, the waiter came back again and said, "This is the same as Rossini, we will prepare the foie gras separately for you". I could have left it at that but what he said made my blood boiled. I mean, if it's the same, why have 2 different items on the menu?? They could have just indicated foie gras is available separately!! We insisted on having the burger replaced because we should be served what we had ordered. He then reluctantly took the burger back to the kitchen and came back with the Rossini burger (abt 10mins later).
We are unsure whether there are any "extra" ingredients in the replacement burger. Hopefully not! Lol...
Not even a word of apology from him nor the shift manager. Disappointed.
It would have been a fantastic dinner with the great tasting food but such service is a total letdown. 3 out of 5 stars...
21 Nov 2014 • 55 reviews • 0 follower

Hot Buffalo Wings for a try!

visit http://poohlovesfood.com/2014/11/21/bwb-burger-vs-wings-bar/ for full review with pics.

It feels all pumped up once you step into BWB. BWB's theme revolves around boxing with a tv screening boxing matches while the dining concept is a food fight between Burgers and Wings! The whole place is not too brightly lighted, a little dim with the boxing arena feel yet bright enough to see where you are going and to eat your food comfortably.

Here's our main course, we ordered 2 kind of wings with the add on free flow tapas bar.

Hot Buffalo Wings: Deep fried chicken wings with spicy sauce. Choice of level from mild to medium to suicide. We chose the medium level. The sauce is pretty good, spicy with tangy lemony flavor in it. Has the kick for a medium level and the tangy spiciness lingers in your mouth after eating.

Mozzarella Jumbo Wings: Mozzarella cheese stuffed wings with smoked garlic and barbeque sauce. But i find the wings quite disappointing. There's no sign and traces of any mozzarella cheese been infused into the wings in any form. It just tasted like normal fried chicken wings. The sauces on the other hand tasted pretty good. The smoked garlic is quite unique. Could taste tinge of garlic but not too overpowering and its rather refreshing.

Their tapas is pretty decent. I pretty like the slow cooked onsen egg with ponzu sauce among all the tapas available. Not too raw and not too cooked, one slurp into your mouth with the yolk bursting within. Ponzu sauce is a citrus based soy sauce. Tart with thin and light consistency. It goes pretty well with the egg, overall a very light appetizer. First time trying quesadilla, i think the closest food to quesadilla i tried before is like KFC meltz. Quesadilla is like a flour tortilla containing savory fillings. Not too bad for a first timer trying it.
18 Nov 2014 • 2 reviews • 0 follower

wonderful evening at BWB :)

Delicious food and awesome service..we really enjoyed the evening..will surely come back.. Special thanks to Elmer who made the evening more special.
11 Oct 2014 • 12 reviews • 28 followers

Awesome Beef Burger and Setting

For Full review and Pictures, visit: http://goingmerrily.blogspot.sg/2014/10/bwb-burgers-vs-wings.html

BwB is handsdown one of the best beef burger place in Singapore. The place is pretty empty on weekends, so its quite an enjoyable gathering venue. The theme of the restaurant - fighting rink for burgers and wings,  is also brought out really well by the decorations and random punching bags hanging from the ceiling. I got the Classic Heavyweight Beef Burger. Look at how thick the patty is. And its really juicy and reddish on the inside. Don't get the wings, its an open secret that burgers totally win the fight here at BwB.
Cheese fries and Buffalo wings!
06 Oct 2014 • 1 review • 0 follower

This not your real American wing joints, but more!

I grew up in the States and spend most of my football tailgate days eating buffalo wings, and let me tell you this is not the place you wanted to be if you wish to have that same American taste!

First of all do not expect to get your typical blue cheese, ranch and veggie dip on the side! In my humble opinion the taste is quite unique, it does not have that typical tangy chayenne pepper taste on the wings. What I founded was that it has a little bit curry spice on the sauce and furthermore the hotness comes from the asian chilli. I think the chef is daring enough and wanted to create a fusion of asian and western style of buffalo wings which I think its GASTRONOMIC FANTASTIC!

This wing joint is more like your upscale high end dining with alfresco seatings. I really appreciate the open kitchen concept where I can see myself how the chef prepared my wings from scratch! I saw him taking the wings, seasoned it and then deep fried it before adding the special sauce! Most wing joints probably use some frozen ready to cook wings and served it to their customers. However back again to taste wise, I think it is quite relative for everybody, if you are not used to high end dining then you would probably not appreciate the effort on preparing the unique wings on this joint. 

Service wise I think is quite excellent. When my wings arrive, they did not gave me any extra plates to put the bones so I am like... okayyy...? but surprisingly one of the server Ridhwan always keep on the look on my plates. After finishing a couple wings he noticed it and asked me to change for a new plate. Wow again, I think this is the type of service where you can get in a 5 star restaurants.

At the end of my meal another supervisor Elmer, came in to the table and asked me on how my meal was. I told him mostly on what I have wrote in this review. He also acknowledge  that a lot of customers was surprise when they did not to see any ranch or blue cheese dippings on the side. He explained it to me professionaly that it was the restaurant style to serve it with the asian twist sauce. He also mentioned they have change the manager recently and He was taking account of all customer feedback to the kitchen! very welcoming, not the type of restaurant where they will shout at you when you dont like their foods...

Value wise, I think its pretty reasonable comparing the prices among orchard and other wing joints in CQ. They also have buffet top up option that I didnt get to try. Drinks here are super cheap! for $5 you can get 1 Liter of sodas! woww enough to cleanse that wing hotness.

Overall, I am quite satisfied with my dining experience and will be back to try out their Wagyu Black Burger! I wonder what other kind of fusion surprises I will get on that burger!