26 Nov 2014 • 1 review • 0 follower
Arrived at the restaurant with 3 other friends on 24 Nov for dinner. Great ambience and were excited to try the black burgers and variety of wings and fries. Everything went well at first. For food, we ordered Seafood Marinara Spaghetti, the Fries Combo (comprising of taro fries, normal potato fries and sweet potato fries), Hot Buffalo Wings, the Tyson Peanut Butter Burger, a DIY burger (charcoal bun, pork patty with choice of 7 toppings) and a Wagyu Rossini Black Burger.
The food were served within 15 mins from our order. The fries and wings were served first. They tasted real good. We ordered the buffalo wings at a mild spicy level. It tasted very good. Up to this point, everything was perfect until the DIY burger and the Wagyu Rossini burger were served. I had specifically asked the waiter taking our order whether one of the toppings (chilli con) contained meat and if so, what kind, as i do not take beef. He assured me confidently that it does not contained meat. Next, the Rossini burger is to be served with a piece of foie gras IN it.
When these 2 items were served, i saw a sauce with minced meat in my burger. i checked with another waiter and was told it was MINCED BEEF! Immediately I requested for a change. The Wagyu Rossini Burger was also not to be. Contrary to the description in the menu, the mushrooms and foie gras were missing.Turned out they had served the Wagyu Beef Black Burger instead.
When we brought this up to the waiter, he informed us he will check the order. Shortly after, the waiter who took our order came to us with the Burger which his colleague had taken away from our table (supposedly to change to the right order), and said, "This is what you ordered. Wagyu Beef Black Burger.There's no error". We then told him that we had told him it was a Rossino burger when he repeated the order and my friend even pointed to the picture of the Rossini burger in the menu! What he said next was the ultimatum of our dining experience. He said, "But i repeated your order to you" and proceeded to show us his most frustrated look.
At one point, the waiter came back again and said, "This is the same as Rossini, we will prepare the foie gras separately for you". I could have left it at that but what he said made my blood boiled. I mean, if it's the same, why have 2 different items on the menu?? They could have just indicated foie gras is available separately!! We insisted on having the burger replaced because we should be served what we had ordered. He then reluctantly took the burger back to the kitchen and came back with the Rossini burger (abt 10mins later).
We are unsure whether there are any "extra" ingredients in the replacement burger. Hopefully not! Lol...
Not even a word of apology from him nor the shift manager. Disappointed.
It would have been a fantastic dinner with the great tasting food but such service is a total letdown. 3 out of 5 stars...