17 Jan 2016 • 4 reviews • 0 follower
This is a story about Kai, a young male waiter, perhaps Filipino, with slicked back, wavy hair. I had wanted to introduce my 2 China relatives, who were visiting for a funeral, to a different cuisine.
Things were queer from the start. When we entered, Kai was heading our way, but then turned and rushed off. We stood there for a minute, before he suddenly called to us from across the room. Then, he strolled over, led by his chest, a rather disgruntled look on his face (that dictated all future interaction), and asked us what we wanted. This I also found queer. Typically, servers will ask for the size of your party, assuming you are there to dine.
I requested a table for 3. He looked round, stumbled with words, and then his arm shot into the air, palm facing us, exclaiming "Wait!", a behaviour I might excuse if he has previous experience as an aircraft marshall. Then he did another about-turn and disappeared. There were empty, set tables visible from where we were.
We waited again for a few minutes, and a female server came to attend to us. She immediately began to direct us to our table. En route, we were hijacked by Kai. He appeared in charge of that section at the back. He brought us past tables with 3 or more seats, to a table with 2 seats. Then he left us there and did not offer an additional seat - we pulled one over from the 3 seater beside us.
Our menus came launched at the table as in a fan of cards, and then we were left for over 10 minutes, while Kai scuttled around to every other table but ours. It was impossible to get his attention. I spent much time in a half-turned position. Later, my teenaged cousin walked over to ask him for service. For the next few minutes, I saw Kai attend to at least 4 other tables, before becoming glued to the cash register, with the kind of intensity I have witnessed among option traders at their desks, or new drivers at the wheel. Clearly he isn't well trained with it.
I soon walked over and informed him and his female colleague that we had been waiting for 10 minutes. Kai appeared furious, as if I had severely insulted his skills as a server, and gestured vigorously to my table, insisting that I should order. There was no apology. Simply this insistence to action, which I suppose is his only merit as a server, besides an excellent hairstyle.
I could see Kai was very busy, perhaps overworked, and that the tables were conspicuously empty of food. I did not wish to busy him further nor embarass myself anymore with my relatives. Typically they bring me to banquets in China, with multiple servers at our beck and call. So we left without dining.
I am now curious as to why Kai's service was so poor, and his behaviour so queer. Perhaps he is too poorly paid as a server; but if he is well paid, I would wonder why, as he is clearly ill-suited for his chosen profession. Nonetheless, he has compelled me to write the longest food review I have ever done in life, that is as devoid of food as was my lunch.