05 Nov 2012 • 2 reviews • 0 follower
Our nightmare began right at the entrance. A queue had formed, awaiting the staff's directions for seating. Not that there weren't any, mind you. After realizing that none of the staff were interested in assisting them, some got tired of waiting and stormed off in disgust.
One would naturally expect the menu to be provided upon seating, as tradition dictates in such an establishment. Curiously, we were given everything from glasses of water, to utensils for a party obviously larger than ours, except the aforementioned menu. We decided to track the amount of time necessary for a menu to make its way to our table, but hunger overcame us at the 7th minute and he had to throw in the towel. We hailed for a member of the staff, no easy task there, and got the very same supervisor who had seated us. Interestingly, we did not know that the appropriate response to such a situation would be to laugh, but the supervisor seemed to think it was.
A quick discussion resulted in our order for a meat platter to share, and 3 separate coffee drinks. As if to inform us that their service could get worse, the senior staff, as highlighted by a tag on her blouse, unceremoniously dumped 2 disposable cups on our table before doing a quick 180 degre turn. We had to kick our reflexes into overgear to catch her in time to explain what drink was in which. That was apparently a monumental task, as it took her 3 tries to muster up enough power in her lungs to properly enunciate the names of the drinks.
By then, we thought that we had already lowered our expectations sufficiently, but boy, were we surprised. The meatballs were gross little clumps of stringy material that looked suspicious. The chipolata sausages had less flavor than the glasses of water we were given. The chicken wings were bereft of juices, and the ribs appeared to have been recooked. The fries were so soggy they looked like survivors from the 2012 movie. The fried chicken was more breading than chicken, but it was, along with the nuggets, the only items that weren't forced down.
Our following decision to give the chocolate banana cake a last go, was the final decision that we gravely regretted. The main thing we misjudged, however, was the staff's definition of "served now". Theirs was, as it seemed, to let the customer wait while their staff stood chatting at the counter. After a wait of about 15 minutes, one of their non-senior workers seemed to realize that there were, gasp, orders to be filled.
The general consensus of the tables around us seemed to be of the same disappointment. Even when a staff dropped cups and glasses on the floor, the others were too busy talking to help clean up. Furthermore, the staff seemed to believe that the appropriate response to liquids on the floor was to cover it up with lots of newspapers. It was then we finally understood why the floors looked so filthy in a place like that.