I have written good reviews about this place initially but these are just matters of the past.
my recent patronage to cafe oliv has been horrid.
particularly one where i purchased a deal voucher online which promises "wagyu ribeye" for $29 and the original price is $69.90. I redeemed it on my visit on 7th April but bought it 2 - 3 months ago. I redeemed it on the last day of expiry.
when the steak was served, I got the shock of my life. this. is. not. ribeye.
ribeye steak has a distinct shape and distinct distribution of fats. the piece I was served only had fats at 1 side, which looks a lot like rump/sirloin.
there were 2 staff. I'm a regular at cafe oliv and one of the staff i recognise has been there since i first visited 2 years ago and has always been there on my perhaps, 10 visits. she is never in uniform so I suppose she is of some status there.
i questioned the staff but she just went on to say "no not ribeye it's wagyu!"
we steak lovers all know that wagyu is the type of cattle. ribeye/sirloin/rump refers to where the meat is from, within the same cattle. I was baffled with her reasoning and I didn't know how to respond to that because she keeps insisting it is "wagyu steak" when my concern is that I was not served the ribeye cut of the wagyu
I am very certain that I was not given a ribeye steak and as so disappointed. As a steak lover I am very particular about my steak and do not eat inferior cuts. I did not take pictures because I only take pictures of good food.
I felt so cheated mostly because I was disappointed we could not get a juicy fatty rib eye steak and was served something like a sirloin/rump instead. A secondary concern was that if it isn't ribeye, it is overpriced. In fact, even if it was cheap I would never have purchased it if it is not rib eye because the only cut of steak i like no matter from what cow, is ribeye
. it is very deceiving.
I attempted to contact the deal company to complain about this matter but the customer service officer isn't helping on my side. He inisist that since I did not take picture there's nothing he can do for me, and he said that the merchant claims to serve wagyu ribeye. I initially thought it was misintepretation on their advertisement but now it seems that it's possible that Cafe Oliv has changed their source of beef.
A few reviews down, fourleggedfoodies
apparently had the wagyu deal for $29 as well and judging from thier pictures which was taken 2 months before my visit, their wagyu ribeye looks totally different from the one served to me recently.
therefore I suspect that they have since changed their suply of wagyu steak to something that is non ribeye and is inferior to what was offered previously.
To support my belief, I saw on another deal website that sold the voucher recently, rthat the original price for "wagyu steak" is now $40.50, not $69.90. In thier cafe now, the wagyu steak in a set now cost $49.90. Thus it is likely that they use some lousier beef now, and I happened to be served that lousier beef even though my entitlement was for a good wagyu ribeye like what fourleggedfoodies
had.moral of the story: always claim your deal voucher the moment you buy it. they could change their supply of meat anytime.
I would also like to add that I used to love thier angus ribeye steak but I had it 3 weeks ago and the standard has fallen tremendously. The size of the meat was also not as it was previously. As I said, I've been there probably 10 times and ordered angus ribeye steak on every occassion (either my dining partner or me) and so I am very familiar with what to expect. thier Angus ribeye now is not the same as before.
I would not recommend this place anymore.