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I work in the Tiong Bahru area, and my colleagues and I frequent Caffe Pralet (at least once a month). One thing to note about this café: If you only have a strict one hour lunch break, DON'T come here. The few times we were here, it takes an average of half an hour for food to be served.
Today, it took more than an hour! I made an order for 4 items: Cream of Mushroom in a bread bowl, Roasted Chicken Sandwich, a Seafood Baked Rice and a slice of Blackforest Cake. The order was made at 12:31 (according to the receipt). There were a large table of about 10 and another table of 2 ladies before us.
After 45 minutes and NO food on the table, I requested for the cake to be served first. Note that half the table of 10 and the 2 ladies were not served yet. We asked the staff at the counter, only to be told that they had already rushed the kitchen, and would serve us cookies to munch on for the time being.
My seafood baked rice came at 13:28, close to an hour wait, and after 2 rounds of chasing. Do you know what you get for chasing the kitchen staff to cook your food? You get food that's uncooked (yay.) Here's a picture of the uncooked fish found in my seafood baked rice. http://imageshack.com/a/img24/6504/8ccu.jpg
I'm pretty sure I wasn't the only one with uncooked food. One of the ladies from the other table had returned half her baked rice and also pointed at some meat on her plate (I'm assuming that means something was wrong with it).
The bread bowl came about 5 minutes later. Still, no sign of the roast chicken sandwich. All the staff could say was "it's coming already ma'am. I've already chased the kitchen". My colleague got really mad and demanded for a refund instead. This was at about 13:40. We had to gobble up our food and rush back to the office. My colleague had to do a take-away at the coffee shop opposite.
Dear owner/staff of Caffe Pralet, you're in one of the most happening estates in Singapore with the best food places. Please do something about your service time and your food quality. It's not that the queue was SO long that we had to wait an hour for food to be served. Plates were coming out of the kitchen at barely 1 plate per 5 minutes. Do you only have one chef in the kitchen during lunch hour? And despite giving you an hour to prepare my food, I'm still served uncooked fish?
Sorry to say but my colleagues and I will be boycotting this place for now. So many better places in Tiong Bahru to have lunch.