Weijie Chen •
22 Sep 2011 • 1 review • 0 follower
For one month, I have been actively emailing Cake Avenue regarding the customization of my wanted birthday cake. It was to be a two tiered cake for 40 people. And she told me, the best was that it would be '2tiers at 3.5kg, price starts from $295.50.'
And during this one month, I changed my design once, and when i finally placed and order with Cake Avenue, they gave me a confirmation number, without telling me the total price that I was supposed to pay. Puzzled, I asked for the price, and the person I had been contacting, told me it was 210 with delivery, when it should have been at least 300 dollars.
Very bad service and bad communication skills from their part. The replies I received via email were very unprofessional as well, when I asked how many KG the cake I ordered was, she replied me '2kg' AND SOLELY THAT.
The next day, I called them up to change my order to the 3.5kg cake and talk about the delivery services. They told me it could only be from 7-9 when I only wanted my cake to come at 9. they said they couldn't do anything, and I understand. However, I only wanted to cut my cake at 945, and if it came too early, it would just be left there and it would not be appropriate. My brother called them up and ask if there was anything else that could be done. And then the man said, 'if you want to cancel the order, you can cancel it" I WAS VERY SHOCKED AT HOW RUDE THE MAN WAS. As a customer, Cake Avenue should have tried to arrange something instead of telling the customer to cancel the order. I am very unhappy with their service.
That aside, regarding their cakes. My sister ordered a fondant cake from them a year ago, and she had the same problem, it arrived too early. Not knowing that fondant cakes could not be placed in the fridge (THEY DID NOT TELL US) we placed it in, and when we took it out, the cake started melting and it looked so sad and clumpy. That was our first time, and it should have been told to us customers.
Although I must admit they have excellent workmanship skills, with such arrogant and bad attitude staff, they have lost many potential customers.