Tue - Sat: 11:00 - 20:00
Mon: 11:00 - 18:00
Eve of PH: 11:00 - 18:00
Sun: 11:00 - 18:00
Located in Kilat Centre on Lorong Kilat, Located in Hong Heng Mansions on Sembawang Road, Cake Avenue was established in 2000. We offer gourmet cakes through the internet right here in Singapore. One can order for any occasion or no occasion at all! What is unique is that we do all the work for you once you have decided your cake order after choosing from our exciting range.
As usual, I left things until the last minute. When I called, the guy was very helpful. So I ordered a ready made cake and asked it to be boxed up as I was en-route. When I arrived, the cake was boxed up with a candle and utensil. Service was excellent.
Served the cake and it tasted great. We had the chocolate fudge one and it was a hit! It was served cold and tasted moist and almost like ice cream! :)
For one month, I have been actively emailing Cake Avenue regarding the customization of my wanted birthday cake. It was to be a two tiered cake for 40 people. And she told me, the best was that it would be '2tiers at 3.5kg, price starts from $295.50.'
And during this one month, I changed my design once, and when i finally placed and order with Cake Avenue, they gave me a confirmation number, without telling me the total price that I was supposed to pay. Puzzled, I asked for the price, and the person I had been contacting, told me it was 210 with delivery, when it should have been at least 300 dollars.
Very bad service and bad communication skills from their part. The replies I received via email were very unprofessional as well, when I asked how many KG the cake I ordered was, she replied me '2kg' AND SOLELY THAT.
The next day, I called them up to change my order to the 3.5kg cake and talk about the delivery services. They told me it could only be from 7-9 when I only wanted my cake to come at 9. they said they couldn't do anything, and I understand. However, I only wanted to cut my cake at 945, and if it came too early, it would just be left there and it would not be appropriate. My brother called them up and ask if there was anything else that could be done. And then the man said, 'if you want to cancel the order, you can cancel it" I WAS VERY SHOCKED AT HOW RUDE THE MAN WAS. As a customer, Cake Avenue should have tried to arrange something instead of telling the customer to cancel the order. I am very unhappy with their service.
That aside, regarding their cakes. My sister ordered a fondant cake from them a year ago, and she had the same problem, it arrived too early. Not knowing that fondant cakes could not be placed in the fridge (THEY DID NOT TELL US) we placed it in, and when we took it out, the cake started melting and it looked so sad and clumpy. That was our first time, and it should have been told to us customers.
Although I must admit they have excellent workmanship skills, with such arrogant and bad attitude staff, they have lost many potential customers.
My sis ordered a cake from cake avenue via online for her 21st birthday. They offer a huge variety of cake designs and flavours, but my sister had a particular cake design in mind, and they are able to customise the cake based on the requirement given. On the day the cake was suppose to arrive, they were rather late, but it was due to the heavy rain and traffic jam.
My sis has ordered a cake with fondant finishing, which look incredibly beautiful, but the cake seem to have "collapse" slightly to one side, I guess its due to the long hours of journey and transportation without keeping the cake chilled enough. So if you are gona order one with the fondant finishing, do order early & keep it in the fridge.
My sis ordered a chocolate flavoured one, not sure what its called, its very tasty and the chocolate is very rich. Thumbs up by all the guest who have eaten the cake. my sis also the fondant finishing cup cake. they are SO cute. Girls and kids sure love it. And they have a website for you to place your order, very convenience.
Can't remember how much my sis paid, but according to her, its one of the best priced among she can find online.