20 Dec 2014 • 1 review • 0 follower
My friend and I were visiting Candlenut on 16th December 2014 and honestly said, we encountered some bad issues and good things.
Kinda sad, We had not so good first impression to the restaurant as the hostess seemed did not really welcome us. We were slightly late from our appointment and we apologized as it was kinda hard for us to find the restaurant. Hostess remained silent and smile and looked like she didn't give a d*** on what were we talking.
I was feel ashamed with my friend, who was previously a hotel restaurant manager and has travelled all the way from Shanghai, as he felt displeasure and uncomfortable in the first place.
server who served the food, a.k.a runner, was somewhat harsh. A little bit harsh and rush in serving the foods. He has successfully surprised us with the loud voices whenever he served the foods. truthfully saying, somehow we feel irritated with it.
We was delighted with the service and the server, who named Yessica Suriya, has mannerly served us as the customers. it began when we asked for food recommendation and before she recommended the foods, she asked for our food preferences and allergies. As a restaurant manager of five stars hotel in his previous career, My friend said he was impressed with the girl first question as it was very rare to hear it as the first question and it indicated the server has showed care towards the customers. it's a good thing to know the customers needs and allergies before you recommended a food.
Yessica personality is confident, warm and cheerful which has successfully made the guest feel appreciated and welcomed. She is communicative and when she found out there were some issues that caused us felt displeasured, she sincerely apologized and tried to divert our attention regarding the displeasure. to be honest, her communication skills has implicitly taken our displeasure away.
The foods were delicious and suit our tastes. The desserts were beyond expectation.
Buah Kluwak Ice Cream and Durian Soup were superb. Round applauses for the chefs especially the dessert's chef
slightly hard to be found.