Valerie Wan •
11 Jul 2012 • 1 review • 0 follower
I've been a loyal fan of Cedele for many years now, with vivid memories of their wonderfully done carrot walnut cake in my mind all the time despite having studied abroad for years. I would say that cakes at Cedele are pretty comparable to those I have had in legit restaurants back in the USA - something extremely rare considering this isn't exactly a "delicacy" that originated from Singapore.
However, during my recent trips to this branch of Cedele, I have been extremely and utterly disappointed with their service. After giving them a few chances (I returned there a few times despite the exorbitant prices) - I have finally given up on this branch. There's only one word for their standard of service - HOPELESS.
Neither of the times that I've been to Cedele had they served me water without me having to request time and time again. A few times, they forgot our orders and we had to wait more than half an hour just for a cup of coffee - the cafe wasn't even crowded. And even after the coffee arrived, the cup of water we requested long time ago was still nowhere to be seen.
During one occasion, my friend from abroad bought a few durian pancakes and had left the bag of pancakes on the table while chitchatting excitedly about a recent trip she had in Australia. We were then told very rudely by one of the plump service staff that outside food was not allowed. We apologized and immediately tied a knot on the bag containing the pancakes, then pushed it to one side to indicate that we weren't going to eat it at the cafe. However, this did not seem enough for that particular service staff as she kept giving us glares and frustrated glances the whole time.
I had ordered first, as I was eager to try their cake to see if it still tasted the same after so many years, while my friends continued to peruse the menu. During the whole time however, we felt extremely uneasy from her glares. Finally, halfway through my meal, the same service staff walked past our table and ranted very loudly to another service staff, clearly for us to hear : "I told them already!" - not forgetting to give us another frustrated glare. The scene totally reminded me of a familiar scene in primary school where kid X complained to the Prefect about what kid Y did in front of kid Y, while stomping her feet : "i tell her already lor, she don't want to listen one lor! *shrugs*" Gosh. Seriously???? Is this really a cafe? A place for chilling out? Where people can relax?
We were all extremely tensed up, not knowing what we had done wrong. I felt that I was gracious enough for not complaining about her rudeness before. And I clearly did NOT pay for service charge to be glared at throughout my meal. By that point, the enjoyment and excitement was totally drained out of me.
Finally, the other service staff came over and said to us in a slightly more polite manner that the smell from the durian pancakes was too strong, and that we should "cover it up". OH, so THAT was the problem. I promptly shoved the pancakes into my bag.
After this whole incident, I had lost my appetite totally. I called for the bill, then told my friends that they didn't have to order anything and that I was sorry for bringing them to such a horrendous place. I paid for my cake and gobbled the whole thing down and left immediately. I didn't want to stay in there a second longer.
Oh yes, not to forget, up till the moment we stood up, we were still not served our cups of water. Perhaps water is too expensive in Singapore lately?