5Jo C •
18 Dec 2011
The first visit to Cloudland was great. Great service, great food. Based on that experience, we went back. Unfortunately, this time, the experience was less than average. From the time we made the second booking, it went badly. When we got there, the place was packed, however, there were an abundance of staff so shouldn't have been a problem. The first waiter had no idea and had to go clarify everything.
Eventually took our drink orders, however, it was 30 very long minutes before we saw them. Had a change of wait staff and the service improved. Food was nice but not very much of it and they completely forgot about the gluten-free request.
In the end, the lunch was acceptable. Just. Then the bill arrived. Supposed to be a fully inclusive charge, drinks and food. So when the bill was $880 instead of $480, we were a tad surprised. Took them 30 minutes to sort it out. Would we go back again? Probably not.