Cailing Soh •
08 Sep 2014 • 1 review • 0 follower
I've been there to Cocotte thrice myself but I do have to say that the recent visit to Cocotte has left a bad taste in my mouth.
It was my aunt's birthday and we ordered the charcuterie board, escargot gourges, roast pork collar (M), beef bourguignon (M) and their signature chicken that I really liked before and that explains why I recommended this place in the first place.
I ordered their chicken in advance and it came slightly pink and bloody. Now, there has been much debate about whether the color of the chicken indicates how well done it is but the fact remains that we, as customers, were slightly uncomfortable with the blood and requested to have it cooked again. As simple a request as that was, the waiters and restaurant manager insisted that it was cooked and when we had to get their attention again, the restaurant manager offered to microwave the entire chicken for us. We were shocked to have heard that our chicken would be microwaved! I think what was more shocking was how defensive the restaurant manager was towards us and even left midway during our conversation. There was no sincerity in the service at all and we felt that they didn't even value us as their customers.
We didn't take the chicken in the end and left really disappointed and frustrated. Sad to say, I will not be coming back again.
The management of Cocotte responded to this review:
16 Sep 2014
We would like to sincerely apologise for the poorly handled situation on our part. I understand your concerns and the frustration with the situation and we have educated our staff on the proper handling of the situation. We do apologise that this was not done and resulted in a misunderstanding and the defensive manner it was presented in by our staff further escalated the situation. Your feedback is very important to us and has been shared with the Cocotte Team. We are training our service staff to better our service standards. We acknowledge that as a practice we cook our chickens slightly pink, however please be rest assured that they are perfectly safe for consumption. We understand that everyone has differing preferences and some diners prefer their chicken to be more cooked. We respect your personal preferences and in this instance the chicken should have been cooked further to your liking.