16 Oct 2014 • 1 review • 0 follower
Made a reservation 3 weeks ago for a birthday dinner on 14 Oct for my son for party of 6 pax through eat2eat with a note requesting for a nice cosy table and will be bringing a cake. Received a call from their staff in the morning of 14 Oct to reconfirm reservation and when we arrived at the restaurant, I was informed that there will be a charge of $15 for cake brought from outside. I told her that I was not informed about this at all whether during the online confirmation received nor on the day of my dinner. Since it was my son's 16th birthday, I decided not to kick a fuss and just pay for the extra charges. This is the first time I have to pay for a cake in a restaurant before consuming. I would expect the restaurant to waive the charges after all, they admitted it was their mistake for not informing me.
We ordered a variety of food and some was not delivered as they have wrongly sent to other tables which have the same order. We have to wait for the missing food and at the point of payment, the restaurant further discovered that another item was also not delivered and they just amend the bill without feeling apologetic. I am cannot help but to feel that the restaurant does not care at all. What a total disappointment!