31 Aug 2015 • 3 reviews • 0 follower
Please read this before deciding to make a reservation or dine at the xiao long bao buffet for the free flow of XLB!! It was a really unpleasant experience. I had been there a few times and it was really a nice place for big groups to enjoy the yummy steamboat food and company of one another, but it isn’t a nice place anymore.
I don’t really do food reviews on hungrygowhere but I feel that customer who is planning to go for the XLB buffet should be aware of what to expect there. Please kindly reconsider your choices in visiting them after reading my experience at the XLB buffet recently.
I went to the XLB buffet on 29 August 2015 (Saturday night). I was assigned the time slot of 645pm to 815pm (1hour 30minutes). We are a group of 7, with 5 guys and 2 girls. We paid $34 nett each person.
Let me summarize the unhappiness I had there.
(1) The timing
Please note that, the timing for the XLB buffet had changed and differ from the past.
Timing in the past (NO LONGER APPLICABLE NOW):
In the past, we get to eat for at least 2 hours. But as of today, it’s only 1 hour 30 minutes. We were aware that there was a time limit but wasn’t told that it was so short to the extent that it is only 1 hour 30 minute. We ate from 645-815 and last order is at 745pm.
We wasn’t aware of the ending timing of the buffet even when we enter the place. I think for basic courtesy they should have reminded us that the timing is so tight now. I believe we are not the only customer with negative feedback about their new timing and they should have made some improvement, but yupp, they did not. We ended up rushing like mad and we are a big group of 7 people snatching for one pot.
The rest of the customer and us were sort of chase out of the restaurant? I don’t really see any satisfied customer walking out but most of them are puzzled and smiling at the timing of how rush they had ate the buffet and get throw out on time too.
For our case, at 815, they started to remind us to eat faster as the timing is up. And at 830, they just took the pot away telling us they need to clear it now (there is still food in the pot and they just took it away). At 835, they started clearing our plates and this is when we actually left the place.
Note: the next batch of customer is coming in at 845 as such they have to take away our pot and clear our plate in order to chase us out.
So we sort of took advantage of them for the extra 15 minutes but the last half an hour there was super unpleasant as we are all rushing to eat all the super-hot steamboat food. This is my first time ever rushing to eat buffet and have the feeling that I should be throw out of the restaurant now. This is not what a paying customer should be experiencing.
(to be continue in my next post as HGW have word limit)