29 May 2014 • 1 review • 0 follower
Dear Owner, this is a feedback for your outlet.
I am from India, and am working as a Airline Pilot Sr. Commander with an International Airline, today i visited your outlet at Clarke Quay, Singapore, and was speaking to some friends while they were drinking (I was not drinking alcohol not even beer, i repeat i was not drinking, that is why to verify my soberness i am writing this right after my return from the Cube Libre, Clarke Quay) and to my surprise one of your bulky Security in charge came towards me, and pushed me aside and told me that step aside as he needs the table, i told him "please don't push me, and speak verbally" and i got an reply you come outside and i will show you, by showing me his hands and showing his anger by grinding his teeth, he charged towards me.
There were some of the female guests at your outlet one namely Anna, from Yorkshire UK, who were drinking at that time, the act was so violent that M/s Anna, came up to him and intervened else it seemed your Security staff was going to Abuse me physically.
The security staff infact told her to clear the tables as well, she replied that we have bought the drinks from your outlet and she has couple of sips and she will finish them and leave, but was told you take the drinks outside but leave now.
She asked for the manager who repeated the same words as narrated by your security.
Quiet Surprisingly i have never seen such ill mannered staff at any place on this planet, obviously she got infuriated and said to your Security please mind your language and behave properly with people around your bar, but the security person misbehaved further, and finally miss Anna told him that this is no way to behave with people, just because you are on steroids and muscular you cannot behave rudely with your guests.
But to my surprise the security staff, almost pushed me and other lady guests from the premises, just because he had to clear the tables, is that what an Asian hospitality is known for.
i understand you have a well established business, but if your staff continues to misbehave, you will be left with no other option than to wait for customers while they will turn up at other places, due to rudeness of your employees.
i will end on this note, and wish your organisation good luck in the future,
Capt Pawan Kumar