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Review for Cuisine Master Hot Pot

3.9

Eatability rating

24 reviews

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AsianChineseSteamboat
Address: 68 Boat Quay, 049856

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04 Feb 2014 • 3 Reviews • 4 Followers

Lousy and slow service

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It took 30 mins before the soup was served. Food took 1 hour to be served completely. Our food were burnt in the steamboat as the staff did not top it up the soup in time even though we are the only table in the whole restaurant.
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    The management of Cuisine Master Hot Pot responded to this review:
    28 Apr 2014
    Dear Miss Pot Belly,

    Thank you for choosing Cuisine Master Hot Pot as your dining destination.

    We want to apologize for your unpleasant dining experience with us. We take pride in our service and food quality, it is always with regret that we were not able to deliver this expectation. We would definitely look into improvements to our daily operations.
    In the meantime, we would like to seek your kind assistance to call us at our reservation line as we would like to be in touch with you for further understanding and for remedial actions.


    Best Regards,
    The Management
    Cuisine Master Hot Pot
    25 Apr 2014
    Dear Miss Pot Belly,


    Thank you for choosing Cuisine Master Hot Pot as your dining destination.


    We want to apologize for your unpleasant dining experience with us. We take pride in our service and food quality, it is always with regret that we were not able to deliver this expectation. We would definitely look into improvements to our daily operations.
    In the meantime, we would like to seek your kind assistance to drop us an email at cmhotpot@gmail.com as we would like to be in touch with you for further understanding.
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