We went to the Vivo City outlet for lunch to celebrate my daughter's birthday. While we were placing our order for 3 main courses and 1 salad for 4 of us, my daughter took out her half slice of cake from an earlier celebration. As the cake was melting, she decided to consume it from the plastic box in which it was contained with our own plastic cutlery. The assistant manager who was attending to us promptly advised us that no outside food was allowed. We explained that it was only half a slice of cake and she had to consume it as it was melting. Not wanting to upset our plans, we asked if it could be placed in the chiller with the plastic box. Despite our request, he insisted that we are not allowed to consume the cake. No explanationwas given even after he had consulted with the manager on duty. We had no choice then as he seemed to be more than eager to show us the way out of the restaurant.
While we understand that no outside food should be consumed within the premise, being one of Swenson’s premium outlets, we expected the staff to have a higher level of discretion given the situation. Even when we communicated our feedback to the manager on duty at the counter, she simply ignored us.
After this unpleasant experience, we have decided to stop patronizing Earle Swensons and possibly other Swensons outlet for now.
Incidentally, we had our lunch at Fish & Cole next door which we found to provide much better service and better vaue.