Mon - Thu: 18:00 - 00:00
Fri - Sat: 18:00 - 03:00
Sun: 18:00 - 00:00
This Japanese bar has an extensive menu of Japanese cocktails and appetiser dishes, such as sashimi, yakitori, salad and even light desserts. Great for unwinding over a few hours.
The overall rating of hungrygowhere for this restaurant should be 0 or minus!
My Singaporean friend (who has lived in Singapore for over 3 decades) and I agreed that En Japanese Dining Bar is the worst restaurant in Singapore, in our perspective.
We would advice our friends/colleagues/clients, please please please do not visit En Japanese Dining Bar to avoid tremendous disappointment. En Japanese Dining Bar is run by En Group, which also runs En Grill & Bar (at UE Square), Z’en Japanese Cuisine (at UE Square), Monster Curry (at ION Orchard and NEX Serangoon), Monster Curry Junior (at 313@Somerset), Tokyo Pasta Mario (at 313@Somerset).
I don't normally write a complain, because I believe in being grateful for the food that we have eaten. We have never complained publicly about any other restaurants before, but I feel that our experience today is worth sharing with a wider audience.
What had happened?
My Singaporean friend bought a groupon voucher for En Japanese Dining Bar (UE Square), and invited me for our last Japanese dinner together in 2015, before I am flying on 31st Dec 2015.
We arrived on 30th Dec 2015 at ~ 6pm, so that we could quickly have our dinner and I could pack my luggage.
The restaurant was almost empty! Please see the photos: https://drive.google.com/file/d/0BwsWe5YyZWnVUV8tUlFXQkdYblE/ and https://drive.google.com/file/d/0BwsWe5YyZWnVT2NGWElseHg3YkU/
If there were many customers, we could entirely understand that they had to reject us.
Later, after we left the restaurant. My friend called the restaurant trying to reserve a table at 6pm.
Waitress answering the call: Yes, you can come if you don’t mind to sit outside.
My friend told the waitress that he has groupon voucher and she changed her mind, the waitress said that there is no table.
The manager and the waitress (on phone) told us that there were not enough food prepared for us at ~ 6pm onwards (the operating hours of the restaurant), unless we came back on the same evening at 9pm. This is illogical; the reasons they gave were contradicting! How can we trust them on our food? Customers may wonder that they are only willing to serve customers with Groupon voucher with leftover food!
If entreprises/businesses are running a promotion e.g. through Groupon, they should do their best to use the promotion to win customers, instead of losing many more customers or doing reputation damage. If the enterprise can no longer handle excessive customers, they should stop promotion, instead of unethically dealing with customers, like we encountered on 30th De 2015 ~ 6 pm.
I bought a Groupon voucher and went there without making a reservation, as the voucher did not state reservation is needed. The place was near empty when I arrived, but they turned me away, saying the place was fully booked for the day.
I suspect they have some sort of discrimnation against Groupon voucher holders. To confirm my suspicion, I went away and called them to make a reservation. I asked if I can come over now, and the waitress said yes there is a table for me. But when I told her I am using Groupon voucher, she changed her mind and told me that the place is fully booked.
Made a reservation at 9pm and was lead to a table next to the toilet when told i am using Groupon vouchers. When asked if the two corner tables were available since i had an infant with me and we were in the way while they serve food, the male server (pinoy) said they were reserved by others at 9pm. By the time we finished our dinner after 10pm both tables were still empty and there were only 1 other table occupied in the entire restaurant. They didnt even bother to serve ice water till we requested. Spent more than $100 fo 4 here, but I think I would have a better evening at any food court and end up happier. Service is pathetic now and greatly disappointing.