27 Oct 2014 • 1 review • 0 follower
When I called in to enquire about using Groupon vouchers on a weekend, because it wasn’t stated : Reply was that It can't be used. (NOTE: He does not mention that we don't accept them now or you need to make advance booking)
Nevertheless, we visited the outlet with a reservation (see below). And when I was making payment at the counter, (as I felt full and decided to take a short walk instead of waiting for the staff), I saw a few sheets of Groupon vouchers (1st pc: exactly the one which I wanted to purchase) beside the cash register, I asked if these coupons are being used today? Reply from cashier was positive. He even double checked with another staff, and confirmed it.
During the call, I requested to make a reservation as I still wanted to visit the place. I wasn’t being prompted if I wish to take an Indoor or Outdoor seating and I assumed that it will be indoors which will be the de-facto standard in most restaurants. Seats outdoor or bar counters will always be prompted before confirmation.
Upon arrival, the staff informed that most of the indoor seats were reserved 2-3 weeks ago, and mine was short notice. I have no other comments and asked to be transferred asap.
Conclusion: Honesty of staff: “You don’t ask, I won’t inform. Nothing’s wrong, you can’t fault me.”
Felt disappointed x 2.
Food was good, value for money. Staff’s helpful though service was slow at times. It was a warm Saturday evening, took 10 mins to serve Ice water. And during meal, 10 mins after ordering, to serve a bowl of plain rice. Garlic rice was tasty and Beef lion was succulent and tender.
Restaurant was only 40% filled.
Visited this place some years back, ambience and environment was much better than.