25 Jan 2014 • 1 review • 0 follower
Visited this Restaurant once before for lunch in mid 2013 with a reasonably positive experience. Was impressed with the freshness of the Sashimi and execution of the various Beef Dishes, in particular the Beef Carpaccio.
With the intention of celebrating a friend's birthday, I made a reservation for my party of 6 for dinner on 25th Jan 14. Having arrived early at 6:30pm for our 7:00pm reservation and spying an empty restaurant, we decided to take a short walk around the area while waiting for the absent members of our party.
On walking up to the restaurant at 6:50pm, I was abruptly informed that my private room reservation for 7:00pm had been cancelled; that the restaurant was full and the only available seating was in the corridor outside the restaurant next to the garbage disposal/carpark entrance, despite the largely empty restaurant.The restaurant alleged they had called my number once to confirm the reservation prior to 7:00pm (which they did not) and upon failing to reach me, gave away my reservation to another party on a waitlist.
The service staff blatantly lied and made up a feeble excuse for their ineptness in handling overbooking. The roadside seating offered was noisy, near the garbage and entirely inappropriate for a birthday celebration. Needless to say, my party, being famished, was furious with being stood-up in this manner; what's the point of a reservation if it can be cancelled nilly-hilly at the doorstep?
As noted by several others, service standards at this restaurant have fallen over the past year of 2013. I have to concur and strongly denounce this abysmal establishment as a dining option of any manner. DO NOT step foot into this place, your time and money is better spent elsewhere.