18 Mar 2015 • 4 reviews • 0 follower
I happened to revisit this eatery & was refused food & service at this eatery because the owner read the review I had previously posted.
THE WORST ATTITUDE & SERVICE THIS SIDE OF THE EQUATOR - PART 2
Today, I was refused service & food at Erich's Wuerstelstand out of a personal bias by the owner - Mr. Erich towards me because he recognized me through a bad review I wrote based on his gruff, uncouth & rude behaviour with me when I visited him for the first time recently.
Mr. Erich is a temperamental & testy old man who despite the many years he's spent in Asia & in the food industry strikes me as a giant wart on the name of Asian hospitality & the warmth that our countries & cultures are known to extend to our guests (especially guests who pay).
Now you may be wondering - why did I visit Erich’s Wuerstelstand after writing such a poor review to how he behaved. Why would anyone want to be cursed & poorly treated by a complete stranger?
Well the answer to that is simple.
Ever heard of second chances? I always try & assume the point of view of others & to be empathetic. It’s just something I’ve always done as a very inate part of how I think & act. Empathy didn’t purely drive me to revisit. It was also curiosity. Why is this man who everyone seems to have written nice things about such an antsy & uncivil person?
As you may have probably figured, I find food stories, the people behind them & quirky eateries fascinating. After reading up a bit on him online, I figured, what the heck – he’s probably just having an awful day & life is hard in Singapore for someone in the food business. So I went again. I was in the area where his stall is located a couple of times this week & thought a quick sausage roll would be a good break between some work I had set out to do.
Keen to see if the man is always such a boor, In my repeat visit to Erich’s Wuerstelstand, here is what happened.
He ignored me as he attended to other customers & after making me wait for 10 minutes, standing in front of his stall to get his attention to place my order, he snarled at me saying that I will be a lonely man in the future because I wrote him a bad review & that he refuses to serve me. I picked up my bag & walked the other way. He proceeded to yell at me saying that I can go ahead & post this also if I want.. So I did :)..
Here's some friendly advice to all those who think they're god's greatest gift to mankind or those who think that they can get away with however they treat people.
You are not the center of the world. You're not even a fraction of it. You're not the best at what you do and even if you are - you won't be forever. Be humble & try & spread joy in this world that is already ravaged with its own share of troubles.
Treat your customers with respect. They are the partners to your success & would only be happy for you if you made them happy by not behaving poorly with them.