Had one of my "Top 10 worst service experiences" here just this evening after 8pm. Thought my order couldn't have been simpler - one chicken thigh rice set + one gizzard, to take away. After I had paid and gotten my receipt, i happened to glance at it while waiting, and realised the counter staff had instead typed "One Thai chicken set" + one gizzard. I went back to correct the order - the same counter staff didn't apologise and instead tried to defend his mistake. But it was a small thing, so I took it as simple miscommunication, and continued to wait for my order. When I finally received my package, i thought it felt light, so asked if they had included the gizzard. They hadn't. So they added it. No apology for the omission. I left the store, was on the way home, when I suddenly had a feeling they had given me "chicken rice", instead of a "chicken rice set", which would include vegetables. I checked, and indeed - no vegetables. I went back to the Evertop, showed them the "chicken rice set" that didn't include the set, and was so fed up by then, all I asked was for them to charge me for a chicken rice + gizzard, and refund me the balance. Same counter staff that did the refund. No apology for the inconvenience caused. If I hadn't checked AND re-checked, I would have paid $6.60 for a standard chicken rice which I could get from a hawker stall for half the price. Superbly bad service. The front counter staff was obviously not suited for his job. After all the hassle, the chicken rice wasn't worth it. I had brought friends there in the past previously. But with this type of service, definitely won't be patronising them in future.