Branch: Holland V
Diner headcount: 15
After finishing our meal, we broke out the birthday cake and was told it was against the eatery's policy of "No outside food and drinks", as if every other eateries didn't have the same policy. The difference between other eateries and EwF is that other eateries understand birthday cakes are an exception.
When service staff "June" was spoken to, his response was "Some of you are not the first-time here, they should know it's against policy." When questioned "Does that mean that everytime a new customer comes and be seated your staffs would declare 'no birthday cakes' ?" He replies "No, but they should know and you should have asked us first". Nowhere in the eatery was there a sign that said "no birthday cakes allowed". He proudly stated that a few moments ago a group walked in and asked if they could have a meal and cut their cake there and he denied them as well.
Policy for "not outside food and drinks" is completely understandable. Yet, when it comes to a birthday celebration, especially after 15 diners had finished their meals, the inflexibility and lack of empathy from the staffs are appalling, disgusting and a complete joke.
The service staffs would rather watch the birthday boy carry the ice cream cake out to look for a place to celebrate than accommodate. This is the very first time in all 15 people's experience of dining out where we are denied something as simple as cake cutting and the celebration of a person's birth.
Watch out for EwF's magical unicorn policy about birthday cakes and DO NOT expect any signs, however vague or subtle, to warn you that no birthday cake cutting is allowed. Do expect however, irrational, unemphatic and inflexible treatment.
EwF is assured that most of us will never return and the word of this be spread far and wide. Thank you for ruining a person's birthday.