Instead of understanding and clarifying the situation, his first response was to defend himself and claim that he did not make any mistakes. He tried to say he remembered that there were 3 of us on the table and we ordered 2 HJKs which is totally wrong because there were 4 of us. He went on and on until I had to stop him and tell him what happened. He then asked for my receipt number and told me I had to go down the next day so that he can check the receipt. What is the point of the receipt number and the POS if he wants me to show him the receipt? There were no apologies throughout the entire conversation. His only answer to me was, "What time can you come down tomorrow?"
The best part was, he hung up the phone on me and when I called back immediately, nobody picked up the phone. If this is what service and service recovery is to EwF, I am afraid I will never go back.
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