We were seated and orders taken by a polite young female service staff. Three medium-rare salmons with garlic fries since our request for truffle fries was rejected. 1 medium-rare steak that comes with truffle fries, and I chose shoestring to go with it. Read MoreHide
And everything went wrong thereafter.
My steak came with thick cut fries which is not what I have ordered. I requested to have it changed where she brought it back to the kitchen and came back saying that I can’t change my fries because the menu stated it comes with thick cut fries. She even told me to check the menu if I don’t believe it is thick cut fries. Why did she ask me to choose at the first place then? I decided to go with it since it’s just fries but obviously it is more than fries to them. Unfortunately, the steak was medium-well, tough and dry. It was flavourless and awful. One of the worst steak I have ever had. That’s when I decided to push the dish aside.
Next, the salmons came well-done. 2 of us decided to just go with it, 1 requested it to have it changed. The male supervisor came to our table after we told the young female service staff that the salmon is overcooked. He told us that we should have said so and since the food is served, we are unable to change it. We told him that we had previously ordered medium-rare from the service staff, he approached her and after some whispering, he came back. He asked us to explain what is medium-rare and after we explained to him that the salmon should be crispy on the outside and raw on the inside, he replied that he is confused and do not understand that doneness. We were surprised by his attitude and advised him to check with the chef. Only then, the dish was served as per requested.
To have customers enjoy their meal is any restaurants’ main purpose. Consider any reasonable request or politely rejected them if they are undoable. For EWF, the food quality is terrible and the service is disastrous. They have no idea what they are doing, or have any sense of running a restaurant. All in all, the dreadful experience is an understatement here.
I spent $38 per person.
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