Located in Changi City Point , Fiv五 Izakaya Bar is Singapore's answer to the ever-popular Izakayas in Japan. With $5 specials all day, this is the perfect place to catch up and chill out after a long day at work.
I was at FIVE bar on Friday evening (17 May) with 3 colleagues. One of my colleagues and I are vegetarian. I had asked a server to show me the vegetarian options that were available, and he indicated a few items on the menu with a green leaf next to the name of the item.
I ordered a tofu item and a nachos item, each had a green leaf. The food arrived and we began eating.
By the 2nd mouthful of the tofu dish, we had realised a fishy smell and taste. We called over another server, who told us to wait until she had turned down the volume of their stereo system. (Service Failure One)Eventually, the server came over to our table.
Upon inquiry, she told us they had changed their recipe for the once-vegetarian tofu, and it now contained fish. She apologized for the other server because he was new. I asked when did this change of recipe occur, and the server said it was a few days ago. They did not have time to amend the menu. (Service Failure Two). This is completely inexcusable and is the biggest reason for my complaint.
I told the server that my colleague and I were vegetarian and we ordered the dishes after asking the previous server to recommend vegetarian dishes to us. She apologized again and asked what I had wanted her to do for us (Service Failure Three). This struck me as insincere, and I found it appalling that the server did not have the initiative to even suggest waiving the price of the fishy tofu dish we had.
I didn't ask her of anything because at this point, I was convinced that the understanding of customer service at Five at CCP was so poor, that it would have been fruitless to expect the staff there to have been able to remedy the experience we had.
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