05 Dec 2014 • 1 review • 0 follower
I'm sorry but Fiv5 @ Hitachi is off my list for good. Here's what happened when we tried to host a group drinks event this week:
- We called on Monday to reserve one of the benches in front of the bar. I mentioned that we have a group of 10-20 people, and the waitress said management policy requires minimum spending of S$40 per pax for that size. Okay, first of all, when does minimum spending ever apply to happy hours? Secondly how are you going to keep track of that? Anyone who's been to Fiv5 knows it's a chaotic place with patrons walking/standing all over.
- Anyway she mentioned there's no minimum spending for walk-in customers on that day itself. So fine, we cancelled the reservation and decided to head there earlier.
- On that day itself we arrived early, and there were plenty of unreserved tables around. Imagine our surprise when the waitress (the same one I spoke to earlier) mentioned we have to pay minimum spending even as walk-in customers. In cantonese there's an expression perfect for situations such as this, "DIU NIA MA FU LAT". At this point our group just left for another bar.
Oh by the way, we spent >S$900 for a 15 person group (that's >S$60 per pax of revenue you've lost, for a single table) at your competitor, and your bar is off the list for any member of our group for the foreseeable future. There are plenty of alternatives nearby (Empire, il fiore, Pelican, Kinki's, Black Swan, the entire Boat Quay & China Square), please don't think you can pull these s*** off. Think about that.