20 Apr 2015 • 1 review • 0 follower
Food in general I would say is Ok but not great, price acceptable but some dishes' pricing could be lower. Now comes the main parts that I'm not pleased with which is their service and the cafe condition.
Firstly is on the cafe condition, I do not know whether the cafe air-conditioner is spoiled or something, but since there were many fans around, I assumed it is not working. Due to the hot weather, all of us felt quite humid inside the cafe, therefore if it is a standard cafe pricing, this portion has failed one of the basic expectations.
Putting the spoiled air-conditioner aside, since there were fans around, I thought it was still a decent solution to minimize the humidity inside, sadly the fan isn't strong enough to cover all areas. Now comes the service part, I asked one of the stuffs to adjust the fan direction towards us because the humidity level is making us uncomfortable while having our lunch, the joke is he told me that the fan power cable is not long enough and then just walked away, what the heck does this kind of reply supposed to mean? Your cafe condition is already not pleasing and now your staff giving me such rubbish reply, what's next made me even more pissed off is on clearing the empty plates; you should know your table is not that HUGE that we can put so many dishes/plates on it at the same time, it was a ridicules scene when one of your female staffs brought over a new dish to us, instead of clearing away the empty plate that my friend had finished, she just stood there and wait for my friend to take the new dish from her, best part? she just walked away without clearing the used plate and I have to put the used plate at the other table so that my friend has sufficient space to put the new dish.
I'm not sure what message does 'Food For Thought' trying to transmit to their customers but from what I see here is a 'High-class' kopitiam / Hawker. I have about 8 years of experiences in F&B industry, while I understand the job is tough to meet different customers' expectation, these basic services had failed badly. To improve on it is up to your business owners to manage as the fact that this cafe has establish a decent reputation in the market, however nowadays such cafes concept are so commonly seen around and also providing decent food quality and pricing, sustaining a business is no longer not that straight forward as in the past.