Caleb Lim •
09 May 2011 • 257 reviews • 39 followers
I normally don't write strong review like this one but my experience over the past few months led me to think that this restaurant is really problematic.
I really like the buffet lunch at Food Haven, for about $10 (I am always being blanjahed, so I don't know the exact cost). The spread is really good, dishes tasty and ambiance is nice.
I brought my family there on a Sat for lunch and my wife developed diarrhea from the laska she had which left her in pain for the whole day + she has to see a doc. My kids had fish and chips and which has a plastic after taste.
So I wrote in to give feedback on my wife diarrhea and it s only after > 1 week that I received a week apology from the mgmt. They asked for the doc receipt so that they can reimburse me the amt but we threw the receipt away already. Then they offered a $40 food voucher and after I provided my mailing address, there was no response for about 6 weeks!
I went to Food Haven for a meal with a friend and I asked the mgr about the $40 voucher. He as adamant that there was no such thing even after I show him the e-mail he sent to me!
Fortunately at the end of the meal, he finally acknowledge the he has the e-mail and excused himself by saying that it ended in the spam folder. So he waived the $20 bill.
However there is still a $20 balance, which he conveniently forgot. I just gave up on asking them again, I think Food Haven service is the worst restaurant I have seen in Singapore.