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Review for Food 'R' Us

2.6

Eatability rating

6 reviews

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AsianCantoneseChineseSeafoodZi Char
Address: #02-171, 3 Queens Road, 260003
12 Sep 2012
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Relaxed neighbourhood vibe

My family has lived here for 40 years and this is the first resto in this corner location that we really like. It was only when Food R Us came along that we started to revisit our own backyard for family dinners. The KL Hokkien Mee is authentic, even those who have eaten this dish in KL would approve. The crispy fish skin appetiser is lightly dressed in a limey onion sauce and refreshing. The homemade tofu with fresh crab meat and naipai goes down easily. The quality is not consistent, ranging between good and stupendous on different visits. Even so, the flavours are the real deal, marked by fresh, good ingredients rather than the standard heavy-handed chemical-laden sauces that are unfortunately too common in SG. Wine drinkers will love the nominal corkage charge of just $2 per person.
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Food r us at farrer road- inflexible staff

Lousy , inflexible service. I had wanted to order a sweet sour pork rice with a bowl of old cucumber soup. As I prefer to eat soup with plain rice, all I requested is whether it was possible for them to separate the rice and sweet sour pork instead of putting the sweet sour pork on top of the rice and the lady just said No. I asked to see her boss and she said boss was on holiday. I am not requesting something impossible. The staff in the shop are easily stressed when it is not even busy, they are also slow in serving as there is only one chef working in the kitchen apparently. Even though I am living closely, I will not go there again because of the inflexible staff in this shop.
Management response from Food 'R' Us, published 23 Oct 2013
Sincerely regret about this incident. In the past we have faced many similar requests that customers asked us to separate the fried egg from the rice, gravy from the ingredient, or ingredient from the meal, etc. We find that it defeats the purpose of us coming up with such a set meal with the aim of convenience and lower pricing. It has thus been decided by the management that the set meal has to be served as a standard so that it will be fair to every patron, as well as not cause confusion or wrong orders on our side. Even though we try to keep the set meal standardized, we do still try to provide flexibility in ways such as offering additional plates and utensils for our customers to separate the meal themselves, which you have rejected to do so on that day. The management do emphasize strongly on the standard of service provided by our service staffs. We are sorry we could not meet your expectation and hope to gain your understanding on this matter.
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genuinely terrible

Walking past the outlet, it looks like a mishmash of various dining places- a kopitiam? no. a chinese restaurant? not really. everything didn't seem to gel well. We were contemplating trying it out, and we gave in to the persistent waitress. "wah, good you came at 8.45pm, earlier you would have to wait very long- we were full". fantastic sales tactic. little did she know that she was so eager to sell, the table she ushered us to was dirty, and we almost place our hands not just on water- but oil and gunk from the previous guest. A tinge of regret was setting in by then. We ordered 2 dishes (1 pork rice, 1 noodle), 2 drinks. Half an hour later, nothing on our table. We ask and get the usual answer "coming soon." awhile later, 1 dish was served. Are we supposed to share 1 dish while waiting for the other? After waiting another 10 mins, we ask again. the waitress comes out and gives a lame excuse- the dish we order takes longer to prepare. and they haven't started cooking it yet! I look around, and other tables have been waiting awhile too. Place is only 30% full. After waiting 40 mins, she then has the audacity to say - so you want it or not? well, no- we should just get up, cancel our order and repeat the whole process at another place? No sh*t sherlock. Ok, somewhat agitated by now we say go ahead. Another 10 mins later, the 2nd dish finally arrives. It better be good. But it is not. Bland, tasteless, and just shocking for what it is supposed to represent. We leave after finishing less than 1/3 of all the food. A waste of time, energy, stomach space and truly deserving of 1 star for food, service and ambience. never again!
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More than Decent Cze Char

Since I live nearby, I've been dining at this joint over the last few years.  Once upon a time they even had a Western food sub-tenant; but that didn't take off and they are back to good old Cze Char.

Most of their Cze Char dishes are good; but for me their Yan-Yang (a crispy Bee Hoon + Wet Hor Fun) mix; their Hor Fun and their Hong Kong noodles are all more than decent; with the 'Wok Hei' taste to be found for sure.  I also kind of like their sweet and sour fish with rice for lunch; although your own mileage may vary depending on whether you're into that kind of stuff.

We will definitely be coming back for more in time to come.

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KL black noodles - so so Ying yang - shiok

This food join is not related to Toys R us in anyway. It's a good alternative to the very crowded Westlake.

Ambience: Laid out as a coffeeshoop, it has a roasted meat stall and dim sum stall, but not open at night. Only the zi car joint is open at night. Comfortable, fans and lots of tables, not so crowded.

Food: We ordered a "ying yang" which is crispy fried bee hoon with kuay two in a mixed meat and seafood sauce. The noodles were tastily fried sauce rich in flavour but prawns flat, like they were treated with bicarbonate of soda. We were there to try the KL noodles, but it wasn't up to standard. The captain said that they held back on the black sauce, more suitable for Singapore taste - but hey Singaporean love the black goey, sweet sauce !! Try this noodle at Big Eater, or at the Pernakan hotel joint. They're much tasteir.

Value: No service charge, no GST - one good reason to go back. Good food for reasonable prices.

Service: Good service as it wasn't very crowded.