30 Dec 2009 • 13 reviews • 1 follower
My 2 girlfriends and I were looking for a post-dinner venue for coffee and cake when we stumbled upon the Greenhouse Cafe. We were taken in by the cosy-looking decor with soft lights and I like the idea of the florist-cafe environment.
It was a disaster from the word go.
The server (looks like a part-timer who really didn't give a s*** about his job) did not know the name of the cake they were selling, did not know the type of iced coffee they offered on the menu. If I want to be picky, he did not bother to repeat our orders nor say anything else except to curtly take our orders.
Between us, our order was: Hot chocolate x 2, Iced hazelnut latte (or something like that) x 1 and a slice of cake (mocha bailey).
The same server arrived with ONE cup of hot chocolate. I nicely reminded him that we ordered 2 cups and he said: Yeah, coming.
Ok. So much for service.
To cut a long story short, the hot chocolate was worst than a cup of instant milo. Heck, I could make my own cup of hot chocolate with my own cocoa powder+milk and it'd taste much better. It was extremely diluted and if I could hazard a guess, they were probably using poor-quality cocoa. Ok, I am not asking for Godiva chocolate-standard but at $4.50 a pop, I was expecting something of drinkable quality. My gf and I each took 2 teaspoon sips and left the ENTIRE 2 cups standing.
Next up: The mocha bailey. After one bite, it was clear that the cake has been standing in the counter for yonks. It was dry as cardboard (not that I have tasted cardboard but you get my point). I highlighted this to the server by asking how long the cake has been sitting there (2 days) but amazingly, she said that "cakes can usually last for a week (!)". It was almost like telling us that we should be glad our cake's "only" TWO days old. However, kudos to her for offering to change the cake. The replacement piece tasted softer but in my opinion, was not worth $6.
Lastly, when my other gf's iced latte arrived, it looked "thin" and..sad. True to its look, the taste was terrible. It was bitter and looked like they skimmed on the coffee and used way too much water. She also too took 2 sips and decided not to waste her calories on the bad drink.
And to top off the entire experience, when making payment, the same server did not bat an eyelid at our untouched food and went on to collect our money. And yes, there was also service charge included.
Would I return to the place? Hell no. Not in a million year. Not even if I'm starving and I have to eat instant food from 7-Eleven. It goes down as, possibly, one of the worst F&B experiences I've had in a long long time.
PS. There was a "no photography" notice on the wall. Good move on the part of the owners because it prevents people from taking photos of their less-than-edible drinks/cake.