Yan Ling Cheah •
25 Jun 2015 • 1 review • 0 follower
I went twice to the ion orchard branch and so this review is for that branch. Can't seem to find the ion orchard branch listing on hungrygowhere.
The first time I went was sometime in may. I remember ordering yasai itame, rice n the pork gyoza. The food was served fairly quickly, within 10 mins and everything went quite well. The gyoza is definitely better than some I've tried and I wanted to go again.
The second visit, however, turned out to be a disaster. Or it was simply a horrible chain of events. I ordered the mochi prawn gyoza, rice, hot green tea, n the eggplant with miso. The green tea was the first to arrive, it was barely warm. Then the rice n the eggplant. And then I waited like 20 mins for the prawn gyoza. The first one I bit was cold on the inside. The second one, the same. I wasn't going to eat cold gyozas so I had to return it to the kitchen. It was all downhill from thete. I had to sit through at least another half an hour of watching them churning out a lot of curry gyozas n they just went about serving the others. I enquired about my order and one of the servers, whom I think is the manager, came up to apologise and said they had mixed up the order and that they needed 5 mins to prepare the gyoza. After 10 mins, still nothing. The first server explained that more time is required to prepare the ebi gyoza but this does not justify why they did not prepare my order despite me sitting there waiting for more than 1 hour. So I asked another server to check and I guess by now it's obvious that they haven't gotten round to my order yet. I truly felt insulted because other customers who had arrived later than me were already done with their meal and asking for the bill. Finally I cancelled my order and left. I know it does not seem like the best thing to do but by this point I had lost my appetite. The tea and rice had all gone cold and the sauce I had poured in the saucer was untouched. Moral of the story: they can't cope even with a half full restaurant on a weekday and don't order the mochi ebi gyoza. Nb. Both days I went were weekdays.