Tommi Su •
05 Oct 2014 • 3 reviews • 0 follower
Passed by this place several times, and finally decided to buy a $19.90 Groupon for lunch and try it out.
Food, nothing fantastic about it. At this price for lunch, I can think of a couple other Korean BBQ restaurants that is more value for money. All the meats are already pre-cut into bite size. To some, this might be more convenient but to me, authentic Korean BBQ meats have to be grilled in one whole piece and then cut when cooked. So a minus point already.
Variety, reasonable, considering this is lunch. 2-3 different kinds, each, of chicken, pork, beef and seafood.
Taste, acceptable. A couple of the marinated meats are actually the better ones I have tried across the different BBQ restaurants across Singapore.
Ambience, nice. Very spacious surroundings.
But if there is one thing that puts me off and also made me decide not to come back again, will be the attitude of the service staff. All 4-5 of the staffs are Filipinos, and based on previous experiences with Filipinos, I was shocked at the attitude I have encountered. So different from the service oriented attitude I was used to from them. If there are rankings for the worst services, somehow the champions all ended up in this restaurant. Either Hankang is lucky to get the worst of the bunch, or Hankang must have been treating them badly.
Hardly a smile, lack of initiative and attention to customers. They are more concerned about cleaning up, washing dishes and doing a whole bunch of other stuff than paying attention to you. I have to request a few times from them things that I need, and was rewarded with blank stares or grim replies.
One of the most important aspect of Korean BBQ, is the timely changing of the grilling plate once it is charred. I purposely stopped grilling for 5 mins to see if any of the staff would take the initiative to change out, and although we had eye contact with a few of them who walked past our tables and I know they saw the charred grilling plates, NON actually asked if we need changing out?! And in the end, I had to stop one of them and request, and as usual, the unhappy attitude from them, like we are creating additional work for them.
The place is only 10% filled on a weekday lunch, but if nothing is being done to improve the service, this place is going to close down sooner or later, and I believe it is going to be sooner.
If minimal service is something you expect, then you better give this place a miss, as you are not going to get that.