22 MYP •
25 Mar 2011 • 1 review • 0 follower
Went to this restaurant at Turf City after picking my wife up after she attended a dinner. My wife had been there a few times and asked me to try for a change instead of going to Ah Yat on top.
Upon entering the restaurant, there was a warm local lady that brought us to the table. Later, another FT lady came to us, I told her that only need buffet for 1 adult and 2 kids as my wife already had her dinner. Immediately, came an answer ''Oh, I need to check with my chef if she is willing to let us have our dinner here''. I look at the menu, it says minimum 2 adults, so fair enough.
Well, the chef ''allowed'' us to have our dinner there. Taking our order (we made 3 separate orders) were this nice local lady and a rather laid back man. Food generally ok for the price, but nothing to shout about. I was commenting to my wife, looks like a lot in the menu, but not sure what to eat. Then she said she will recommend to me some and she took over the menu.
Few moments later, that FT lady came, on the pretext of taking order. She took over the menu on my wife's hand and pulled out her cutlery and check them. I know what she wants, checking if my wife was nipping on my food. Told her we do not need anything at the moment and she walked off immediately.
Kind of irritated by her action. When she came around the second time and look at the table, I asked directly if she is checking on my wife. Immediately she said no, she said she is here to collect the empty plates, that were there all along when she came around the very first time.
Told her my feeling that she should not do that to customers, she immediately said ''I swear, I am not checking, actually if my wife eat some is ok'', and wanted to give my kids ice cream to compensate. In the first place, she was the one that told me I may not be able to dine in as my wife is not eating, need to check with the chef, then she said is ok for my wife to eat some when I questioned if she was checking on us.
Really pissed with the treatment first as potential food thief, and then as a naive kid that can be pacified by pinching some food and two ice-cream. I can only swear, I will not go back again... But to be fair, the local lady was really nice, and probably heard what I had told that FT lady, as I walked out, she apologised to me..
The management of Hokkaido Japanese Restaurant responded to this review:
02 Apr 2011
First and foremost, we, the management of Hokkaido Japanese Restaurant, would like to extend our most sincere apologies regarding the incident. I am sure it was a misunderstanding due to the over-attentiveness of our staff.
Our company's policy is to have a minimum of 2 person to dine at our ala-carte buffet. Having 1 adult and 2 children is, of course, of no issue. It is always our staff's job to check with the Chef when in doubt. Most importantly it is their responsibility to pay attention to the needs of all customers, they have to check that all food ordered are served promptly, remove any empty plates, ask if customers require more food.
When our staff was checking for new orders, she definitely has no intention of checking on our wife. We apologize if the over-enthusiasm of our service staff caused you to feel uncomfortable in any way.
Once again, we apologize for the misunderstanding and hope that you would come to our restaurant again and let us apologize to you personally.