Address

203 Upper Thomson Road

Tel: +65 6256 9005

Website

Opening hours

12noon – 10pm
Free valet parking services on Friday & Saturday 6 – 10pm
7
 
Ambience/Setting
6.6
Food & Beverage
7
Value
6.9
Service
7.4

Based on 25 reviews

Would you return to this place?
    Definitely 48%     Probably 16%
    Not Sure 20%     Probably not 12%
    Definitely not 4%
Based on 25 reviews

Specialities

No reviewer input yet.

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Featured Reviews

from 25 reviews
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  1. foodietwoshoes

    First reviewed by  foodietwoshoes

  1. Twin pleasure!

    Sep 14, 2008
    One night My friend and I were walking down the stretch of shophouses along Upper Thomson road, searching for a good makan place. I could hardly contain my joy when I saw a new Hooked! outlet here – right next to Nam Kee chicken rice.

    I checked out the menu … yes, it is the same Hooked! that I visited at Rail Mall sometime ago. As I still had fond memories of the previous visit, I decided to enter the restaurant.

    Décor wise, they still pretty much keep to the same theme – the distinctive fish motif is still there, lining the wall faithfully. But the mood here came across as more cozy and chic.

    I was told Citibank cardholders enjoy a complimentary brownie dessert for purchase above $40. Good! I ordered grilled scallops and tuna-salmon tapas for appetizer and maincourse wise, I had a poached king salmon and my friend roasted garoupa with salted eggyolk butter.

    Grilled scallops – excellent! Just as good as the one I had at Rail Mall. Succulent, fresh and flavourful.

    Tuna-salmon tapas – melts in the mouth treat… thinly sliced rolls of salmon matched so well with the creamy sauce. How I wished there are more on the plate. Btw, there are 3 per serving.

    Poached king salmon – so tender…so juicy and still pink in the middle. The salmon is so fresh with no fishy taste at all. One can really savour the oily nature of this fish and again the pairing of the sauce with this fish is superb, well done!

    Roasted garoupa – smells really good …the salted eggyolk butter, I guessed. My friend said it tasted good as well, yummy! I pinched a small chunk…well, not bad! My friend lamented the side broccoli portion a bit small.

    In the end the service crew needs a few promptings to bring on the complimentary dessert. But that’s just a slight blemish, not a big deal. They were otherwise friendly and attentive. Overall we had a good time.
      8
      Ambience
      7.8
      Food & Bev.
      8.2
      Value
      8
      Service
      7.8
      Spent about
      S$26 / pax
      Would You Return?
      Definitely
      Helpful Review?

      7
    1. Best Fish-Mix Restaurant

      Sep 27, 2008
      This review is wriiten on behalf of my friends & family:

      Let me begin by sharing my experiences here at Hooked!.

      Every visit I make to this adorable restaurant leaves me wanting to come back for more. Each time, i would try a different fish dish. Take the Hickory Smoked Salmon for example. Each bite of the salmon leaves a pleasant taste of fresh spices in my mouth. I don't know how the chef infuses all those herbs into the salmon, but it sure taste good! Accompanied by mash potato & some salad, it is one fish dish i strongly recommend. Grilled scallops was another great dish. Fresh, succulent & juicy. Personally, this is the best Fish/seafood restaurant for anyone who appreciates great food. This restaurant is not for the lame.

      I must compliment the chef for the excellent preparation of my White pepper crabs. I was pretty sceptical in trying this crab dish as I was a typical singapore growing up on black pepper crabs. Nonetheless, i gave it try. To my surprise, it tasted so good. The crab was fresh, & the pepper not too overempowering. Another dish I strongly recommend.

      Others I've tried are Cold Salmon Mousse, Fish & Chips & Salmon Roulade.

      My list could go on and on but my fingers are getting a little cramp right now. :p

      Personally, I find it's decor very welcoming, cosy, not intimidating & the colours very heartwarming. And this goes for both their first outlet at Rail mall & their new outlet at Upper Thomson. Concept's the same, a little tweak here and there, nonetheless, everything from food quality to service to ambience is consistent & perfect.

      I must stress that Hooked! is the place to have a great fish/seafood meal. It's laid back decor doesn't deserve labelling as a fast food joint. It's service is prompt & efficient.Prices are reasonable. And the menu extensive & non confusing.

      As a regular patron, I come here with friends & family, simply because I am assured in being served only the freshest, & juiciest fish. So far, haven't tasted anything anywhere that can rival the dishes served.

      If you have at least a $25, a fish lover or eater, Hooked! is your best choice. One would never go wrong. This is my personal opinion.

      On a side note, if your budget is only $5, and all you want is simply to fill up your belly, my suggestion is, stay at home & get mom to prepare you fish soup. Or if one thinks of comparing this lovely place to some other somewhat similar type restaurants or cafes, I suggest you dine at those cafes & restaurants, enjoy yourself instead of wasting everyone's time reading your amateurish reviews on how Hooked! doesn't live up to your standards. Your standards are questionable. Just my personal opinion. No offence.

      I give them the thumbs up for making my experiences here a really enjoyable one. Thanks to all at Hooked!
        9.5
        Ambience
        9.7
        Food & Bev.
        9.9
        Value
        9.6
        Service
        8.9
        Spent about
        S$25 / pax
        Would You Return?
        Definitely
        Helpful Review?

        12
        1. See More Comments
        2. macadamia^n said on 28 Sep 2008 16:16

          taste is subjective so some may not enjoy the things you do. Nobody shouldnt have to resign themselves to a particular place even if they like it. There is nothing wrong in trying a new place and if comparisons are done then maybe it can be taken into consideration and used to improve standards. it isnt up to you to judge who'se reviews are amateurish or not especially since you seem to have just one review under your belt. This seems to be a review out to slime others who do not enjoy their meal at hooked.
          I think you are the questionable one..

          "just my personal opinion. No offence"
        3. A nonny mouse said on 29 Sep 2008 23:39

          Hear, hear.
        4. Hong Ban said on 2 Oct 2008 21:49

          As you mentioned, macadamia, nothing is wrong in making comparisons. If one dislikes what he had at a particular restaurant, he is so free to write whatever he feels like writing. Regardless of what is being said. And in such bad taste. In fact, who is there to stop him/her. But if one takes into account this fact, then you'll understand why the reviewer refer to such people & remarks as amateurish. I doubt you get my point. You are the questionable one.

          "just me personal opinion. No offence"
        5. Hong Ban said on 2 Oct 2008 21:52

        6. lee han2 said on 2 Oct 2008 22:11

          Oh Macadamia, stop being so high-strung abt the whole thing.

          You don't agree with what's written, ignore it lah.

          As you said, everyone has right to compare. So why you so touchy?

          No offence. Relax lah.
        7. goh wayne said on 2 Oct 2008 22:17

          totally agree
        8. koh alfred said on 2 Oct 2008 22:30

          why people like to comment here & there? so full of anger??? set up own blog la. there can vent frustration.

          everyone has right to one opinion. so if you dun like this review, then buzz off.

        9. Petite Mummy said on 3 Oct 2008 00:21

          Wow...this review is so Cool, so FUNNY, so Useful.
        10. picky gourmet said on 8 Oct 2008 00:39

          Koh Alfred, Goh Wayne, leehan2 all no reviews conveniently dropped in to "comment". See where all the "agree" with review come from? haha

          Hong Ban - obviously a well crafted "customer" that will write this one wonderful review here and sail into the sunset, if the ship doesn't crash and burn. Ditto his/her partner stomachMan, conveniently name after the default avatar.

          On a side note, if your budget is only $5...... I suggest you dine at those cafes & restaurants, enjoy yourself instead of wasting everyone's time reading your amateurish reviews on how Hooked! doesn't live up to your standards. Your standards are questionable. Just my personal opinion. No offence.

          This part above, copied from the review, seems to be written by a stake owner pissed off with people blasting his establishment.

          Hong Ban's comment in this review clearly shows that he/she is paying attention to all the reviews here and knows which amateurish person the review is talking about...I sure can't draw a direct line reading the reviews here. Can you be any less apparent? ;-)
        11. See Less Comments
      • Not your usual fish & chippery

        Oct 5, 2008
        Hooked! is not your usual fish and chippery. It is a modern, trendy & chic restaurant with a bold aqua feature wall. The yellow/blue colour scheme is a striking variation on the obligatory underwater motif.
        It offers fresh seafood daily which pushes the boundaries of marine gastronomic expectations to a different level.


        The menu boasts of a large selection of gluten-free options. Hooked! boasts a pantry of the freshest fish & adventurous preparations. It provides a different dimension from the usual deep-fried and grilled seafood, offering a variety of different methods of serving the fish and seafood such as Barbecued, Pan-grilled, Roasted, Steamed, Pan-seared, Baked & Grilled. The main difference here is a more local variety of fish such as grouper, sea bass, salmon & pomfret. Everything is fresh and it shows. It is not greasy nor does it smell fishy.

        The drinks menu is small but interesting, comprising of cocktails, ice-blends, smoothies/milkshakes, fresh fruit/punches plus the obligatory soft drinks.

        My recommendations
        Steamed Cod Thai-Cantonese Style $23.80
        comes with side dish of pan-fried linguine or rice

        Roasted Garoupa in Dried-Shrimp & Salted Egg Yolk Butter $18.90
        comes with rice pilaf & sauteed mushrooms & broccoli

        Roast Beef Tenderloin with Scallops $32.90


        Hooked! transcends your dining experience into one that will beckon you again and again.
          9.8
          Ambience
          9.7
          Food & Bev.
          9.9
          Value
          9.8
          Service
          9.7
          Spent about
          S$27 / pax
          Would You Return?
          Definitely
          Helpful Review?

          11
          1. See More Comments
          2. blargh said on 6 Oct 2008 09:10

            while you give a very good overview of whats on the restaurant's menu, could you tell us why you are recommending those dishes specifically? did you have them? how did they turn out?
          3. HungryLady(LISA) said on 6 Oct 2008 22:48

            Hello!

            I am new foodie & single. I went three times!!! I live in Bishan so quite near. Each time, tried something new. So far, had those three & by my standards, it is great. I recommend because I believe it's gonna make you wanna try too. If you don't like, then try something else. No need to take my word as gospel truth mah.

            Seriously, you should see their menu, so many different varieties of fish, even meat for non-fish eaters.

            A man of huge appetite, where else can i find such good variety & delicious as well.

            You been there?

          4. Tim G said on 17 Oct 2008 12:40

            Urm, I'm a bit confused..

            Are you a hungry lady or a man? (if you advertise you're single, maybe you should try to be more transparent about your gender lest you attract the wrong attention!)
          5. HungryLady(LISA) said on 17 Oct 2008 21:36

            Hi Tim!

            I am lady...LISA!

            ooops..."A man of huge appetite".. I mean LADY...

            :-)
          6. See Less Comments
        • Twin pleasure!

          Sep 14, 2008
          One night My friend and I were walking down the stretch of shophouses along Upper Thomson road, searching for a good makan place. I could hardly contain my joy when I saw a new Hooked! outlet here – right next to Nam Kee chicken rice.

          I checked out the menu … yes, it is the same Hooked! that I visited at Rail Mall sometime ago. As I still had fond memories of the previous visit, I decided to enter the restaurant.

          Décor wise, they still pretty much keep to the same theme – the distinctive fish motif is still there, lining the wall faithfully. But the mood here came across as more cozy and chic.

          I was told Citibank cardholders enjoy a complimentary brownie dessert for purchase above $40. Good! I ordered grilled scallops and tuna-salmon tapas for appetizer and maincourse wise, I had a poached king salmon and my friend roasted garoupa with salted eggyolk butter.

          Grilled scallops – excellent! Just as good as the one I had at Rail Mall. Succulent, fresh and flavourful.

          Tuna-salmon tapas – melts in the mouth treat… thinly sliced rolls of salmon matched so well with the creamy sauce. How I wished there are more on the plate. Btw, there are 3 per serving.

          Poached king salmon – so tender…so juicy and still pink in the middle. The salmon is so fresh with no fishy taste at all. One can really savour the oily nature of this fish and again the pairing of the sauce with this fish is superb, well done!

          Roasted garoupa – smells really good …the salted eggyolk butter, I guessed. My friend said it tasted good as well, yummy! I pinched a small chunk…well, not bad! My friend lamented the side broccoli portion a bit small.

          In the end the service crew needs a few promptings to bring on the complimentary dessert. But that’s just a slight blemish, not a big deal. They were otherwise friendly and attentive. Overall we had a good time.
            8
            Ambience
            7.8
            Food & Bev.
            8.2
            Value
            8
            Service
            7.8
            Spent about
            S$26 / pax
            Would You Return?
            Definitely
            Helpful Review?

            7
          1. Decent

            Jan 5, 2010
            Was wandering around Thomson road after some grocery shopping at NTUC finest and chanced upon Hooked!, which has another outlet located at Rail Mall in the western part of Singapore. With Hooked! evidently being a seafood restaurant, I, as a meat lover and occasional fish consumer, had my reservations.

            The interior is a cheerful yellow and blue with sketches and ornaments of sea creatures plastered onto the walls - very in tune with the seafood aspect of the restaurant. Some background music would have been appreciated though, as the place did seem a little too quiet and every whisper could potentially be echoed around.

            Baked Rice - From my personal experience, not many places whip up a mean baked rice and Hooked! wasn't about to prove me wrong. Having said that, I would say Hooked! still managed to do some decent work on the rice, with the cheese gooey, a little chewy and of course, the relatively generous serving of seafood entrenched within.

            Snapper Wrapped with Bacon - Although I am no big fan of snapper, I surprisingly took to this dish quite a fair bit. The delicate fish was nicely wrapped around in bacon, which had a nice crisp to it and contrasted very well with the texture of the fish. It would have been great if the fish had more natural sweetness though. A serving of rice and asparagus completed the dish.

            Personally, I feel prices are quite reasonable at $33 for a 2 pax dinner, which came with 2 drinks. Having no service charge was definitely a plus and service was good, though it could have been due to the lack of crowds. Still, I would give them the benefit of the doubt.

            See all my pictures here.
            1 Review Photos
            7
            Ambience
            7
            Food & Bev.
            7
            Value
            8
            Service
            8
            Spent about
            S$17 / pax
            Would You Return?
            Definitely
            Helpful Review?

            0
          2. Definitely HOOKED!

            Oct 18, 2009
            I know Hooked has been around for some time but somehow I've not patronized the restaurant till three weeks ago, partly because I was rather put off by the high prices on the menu when it first opened. We had planned to go to the chicken rice restaurant next door to it but it was crowded as usual and as we were contemplating where else to go, the special set lunch menu caught my eye. $9.90 without service charge seemed a steal. Well, what the heck, we were already there so my family and I decided to go in. We were surprised to see that the restaurant was empty! Wasn't a very good sign, I thought but anyway we proceeded to select our meals. My son and I went for the SET F which was deep fried sea bass with linguine while my husband went for SET B, the ribs with the mashed potato. I was pleasantly surprised they offered earl grey tea, my favourite, as an option for the drink. The waiter was very polite and attentive, notwithstanding we were the only customers there. We have been to restaurants where we were served rudely and flippantly even when we were the only customers there. The food came rather fast and I was surprised that the sea bass was in rather big chunks under the thin batter! Tasted really ocean-fresh too. The linguine was a really nice accompaniment to the fish. There was no oily taste to the batter, unlike the fish and chips I tried at another popular Fish restaurant in Junction 8. The linguine was al-dente and served with a nice mushroom sauce that wasn't too salty. My husband thought the mashed potatoes was a real hit because it tasted different from the usual mashed potatoes he had before. I detected some garlic paste as well as shallot oil in it. He told me it was simply unforgettable! So much so that we went back to Hooked again after two weeks and they were so versatile that they allowed us to do swaps - the rice pilaf that came with two dishes for mashed potato and linguine without any fuss or extra charges. My husband ordered the snapper this time and he said it was delicious. We are already planning to come back soon for our third visit...This time i'd be ordering something from the dessert menu! I'm really surprised there aren't more people visiting this place as we feel it is really good value for money. The menu is also very comprehensive and interesting. Perhaps the management can offer some packaging or specials as some of the items do seem daunting in price.
            Must Tries

            mashed potato

            I also recommend this place for

            Type of meal:Cheap Eat/Budget, Lunch, Dinner
            Occasion:Large Groups/Gathering, Children/Family, Fine Dining, Chillout
            Atmosphere:Quiet/Peaceful

              9.2
              Ambience
              8
              Food & Bev.
              9
              Value
              9.8
              Service
              10
              Spent about
              S$13 / pax
              Would You Return?
              Definitely
              Helpful Review?

              3
            • The place for fish

              Aug 6, 2009
              There's two hooked in singapore. One is @ The Rail Mall & the other is right here @ upper thomson.

              Being a fan of seafood & fish(of course), i decided to have my lunch here. There wasnt a single customer except me in the restaurant. It was lunch time yet there were not a single soul. There's a large extenisve of fish dishes. You can take ur time to choose what fish you want and the method of preparation.

              I had the grilled eggplant and the salmon & tuna tapas. I rmb having the grilled eggplant @ The Rail mall many yrs back. It was topped with tuna and grilled to perfection. However, this seems to have dropped in standard. The eggplant is pretty long and simply grilled with a special sauce. It was quite ordinary but it was grilled to well done.

              The Salmon and tuna tapas. It is salmon & topped with tuna and fish roe. The tuna is significant and i felt that there's too much salmon meat. Don't be deceived by it's size! It is 100% salmon meat and i was too full when i finished the second one. However, i felt that it was actually quite tasty as the salmon used is very fresh and not fishy.

              The salmon mousse on the menu looks interesting & i would probably order that on my next visit.
              I also recommend this place for

              Type of meal:Lunch, Dinner, Take away

              3 Review Photos
              •  Samon and tuna tapas
              7.3
              Ambience
              7.5
              Food & Bev.
              6.8
              Value
              7.5
              Service
              7.5
              Spent about
              S$16 / pax
              Would You Return?
              Definitely
              Helpful Review?

              4
            • An enjoyable meal in a "submarine"

              Jun 13, 2009
              We decided try out Hooked! set dinner promotion after being recommended by a colleague who used to be a regular patron of Hooked!

              Last Saturday, boyfriend & me went to the branch in Upper Thomson.

              Staff was attentive & brought us to our seats. We both were spoilt for choice as menu was so extensive & can't make up our minds. many variety of seafood, from normal fish & chips, snappers, groupers, salmons and even Seabass.
              Also noticed they offer Set Dinner Promotion too which boyfriend decided to go for the next trip.

              This is what we had:

              I had Fish & Chips which i found was lightly battered,very crispy on outside fresh and not oily or dry. and boyfriend ordered Poached Fresh King Salmon. He swore it was very fresh & pink in middle which he liked. also found it succulent & the sauce blended well with the salmon.Potatoes were nice too.

              Decor of Hooked! was very comfortable and pleasant. I think Blue & yellow was their corporate color. my boyfriend & me felt like we dining in a submarine.

              Service on that night was service prompt & efficient.we found Prices are reasonable.

              we enjoyed our visit.

              Next time we decide come back to try the dinner set promotions.
              Must Tries

              Poached King Salmon

              I also recommend this place for

              Type of meal:Lunch, Dinner
              Occasion:Large Groups/Gathering, Children/Family, Girls Night Out, After Work
              Atmosphere:Vibrant/Noisy, View/Scenery
              Others:Wine Lists

                7.5
                Ambience
                7.2
                Food & Bev.
                8.1
                Value
                7.3
                Service
                7.5
                Spent about
                S$25 / pax
                Would You Return?
                Definitely
                Helpful Review?

                2
              • Absolutely disappointed with service staff's lack of professionalism

                Jun 11, 2009
                On 30 May 2009, my friends and I patronised Hooked! at Upper Thomson Road for dinner.

                As the restaurant was due to be closed for the day, my friends and I began to pack and prepare to leave. In the midst of doing so, I noticed that black soya sauce was spilt all over my bag, possibly caused when the used dishes were being cleared from our table. I called for the staff supervisor to find out what had happened, and instead of getting a proper explanation or an apology for the matter, he was suggesting that it could have been our fault as we helped their staff clear the table earlier by passing the dirty dishes to them.

                While I recognize that the accident could have been caused by either party, and that no one could clearly ascertain how it happened or who may have spilt the soya sauce on my bag accidentally, it was absolutely unnecessary and unprofessional of Hooked!’s staff to suggest that it is their customer’s fault, for that matter.

                While no apology, any compensation or basic respect to their customer was rendered by the service staff at the restaurant for a mishap that happened in their premises, one would certainly not expect the staff to suggest that the onus is upon the customer. This certainly speaks volumes of Hooked!’s level of professionalism, from higher management to lower management.

                I have worked in the F&B service line before and it is the profession’s rule of thumb to never suggest that the fault lies with the customer. What has happened to the very basic fundamentals of service? Isn’t the very essence of running a restaurant to serve your customers just the same as running your own home kitchen and serving your family and friends? Shouldn’t the host bear some sort of responsibility for any incident or accident that were to happen in your home or restaurant, under your care?

                As customers, we cannot always expect perfect service, but the very least an establishment in the F&B industry can offer its customers is an acceptable, if not better, level of professionalism and respect for its own profession and customers. Unfortunately, an establishment such as Hooked! has much to learn about treating its customers right.
                  3
                  Ambience
                  3
                  Food & Bev.
                  4
                  Value
                  3
                  Service
                  2
                  Spent about
                  S$30 / pax
                  Would You Return?
                  Definitely Not
                  Helpful Review?

                  5
                  1. avatar

                    The Management said on 11 Jun 2009

                    Dear lucidity,

                    I was very concerned after reading your feedback on the events that transpired in my restaurant that I actually called for a meeting to find out what happened. My supervisor informed me that when the incident occurred, he apologized profusely to you for the incident, helped clean your bag and had in no way insinuated that the soya sauce spill was your fault. However, regardless of who spilled the soya sauce, we do sincerely regret the whole soya sauce spill incident and we did try our best to make it up to you.

                    That is why we offered you a complimentary dining voucher for the incident as we were truly sincere in trying to mitigate the situation. It is unfortunate that despite our best efforts, our professionalism has been questioned in the handling of the case. All of us here at Hooked! work tirelessly everyday to do our best in providing good quality fish and seafood at value prices and we remain determined to do our best to ensure that all our customers have an enjoyable and pleasant dining experience.

                    I would be more than happy to speak to you should you have any further concerns. I look forward to hearing from you soon.

                    Yours Sincerely,
                    Lawrence
                  2. See More Comments
                  3. agentbristow04 said on 11 Jun 2009 11:35

                    Exactly right! I agree with you fully. The F&B service industry is so complacent here. It feels like they assume that if you're Singaporean, you don't deserve a fully professional standard of service. Even meeting the barest minimum of standards is apparently too much effort to put in. The biggest problem lies with how many of us tolerate it and don't speak up or take action, so the restaurants will have customers who aren't informed enough to know that they don't have to take crummy service.
                  4. lucidity said on 11 Jun 2009 16:29

                    Agreed!

                    I actually posted this comment earlier this week but the Hooked! management had disputed the contents of my post.

                    Isn't HGW a user generated site that prides itself on getting reviews from varying foodies? Stating from HGW: "We are really excited to see you joining us on this journey of helping the global community eat better by writing your honest, independent reviews on restaurants around the world today!"

                    Trust the lack of service standards and transparency in Singapore to be THIS obvious!
                  5. HungryLady(LISA) said on 11 Jun 2009 22:53

                    i don't see anything being mentioned about the food. are you a regular food reviewer? what did you have on that day? care to comment?
                  6. lucidity said on 11 Jun 2009 23:25

                    Unfortunately, I am not a regular food reviewer on HungryGoWhere; just a regular patron when I want to suss out a new place to explore, or find out more about a certain restaurant I'd like to bring my family and friends to.

                    As this website is about reviewing restaurants by users all around the world have been to, it can range from reviewing anything that ranges from ambience, to decor, to service and of course, food. :)

                    There were 8 of us and we ordered a variety of food ranging from sashimi, fish puff (that looked cute, like a calzone!), fish & chips, varying platters and desserts.

                    The menu's very extensive, which is good since it offers variety, but bad cos it makes the ordering difficult. :P

                    Ambience-wise, it's simple and no-frills aside from some polite decors. Gives off a little bit of a canteen-like feeling. What I liked is that they provided you with up-to-date magazines for you to browse while you waited for your orders to arrive.

                    The food was decent but not drop-dead fantastic. I'd have gone back again if not for the poor and disappointing service!
                  7. HungryLady(LISA) said on 12 Jun 2009 01:22

                    thanks for sharing. maybe you could have shared that in your review. but i don't think personally, it was fair to give them such a low rating considering you had no gripes about their food....anyway, just my personal opinion. hope to see more reviews on others as well. it would help the community here.
                  8. HungryLady(LISA) said on 12 Jun 2009 01:26

                    thanks for sharing. maybe you could have shared that in your review. but i don't think personally, it was fair to give them such a low rating considering you had no gripes about their food or the value or setting....anyway, just my personal opinion. hope to see more reviews on others as well. it would help the community here.
                  9. lucidity said on 12 Jun 2009 10:04

                    Thanks very much for your valuable input. :)

                    I'm sure that I, along with many other folks here, appreciate your personal opinion and it's good to see people like you around who are advocates of objective, honest and independent reviews!

                    While I may have little gripes about their ambience, quality and value of their food, it is the truth that I didn't think they were fantastic and were lacking, as compared to other similar establishments I have patronised. I did not see the purpose in stating the above in my review as I felt that the ambience, food and value were not fantastic and have already been commented in greater detail by other reviewers.

                    As with all other reviews on the site, I believe they are all subjective. To each his/her own, eh? :)
                  10. lucidity said on 12 Jun 2009 14:48

                    Hello Lawrence,

                    Apologies for my late reply as I was awaiting advice from the HGW Moderator as to where I can reply to you.

                    First off, many thanks for your response.

                    To shed more light on what your staff supervisor had briefed you, I’d like to again inform of the following:

                    1. No apology was rendered to me and my friends immediately after the incident.

                    2. While your staff supervisor may have helped clean my bag, this was only because I told your staff that some assistance would be appreciated if they could provide me with a cloth, instead of standing around and staring at the damage. After which, he returned with a dry cloth. Again, I had to instruct your staff to provide me with a damp cloth before it was provided to me.

                    3. With regards to his claims that he had no way insinuated that the spill was my fault, he insinuated that the fault was my friend’s. 3 days after the incident, your colleague, Mel rang me at work. During our conversation, she recognized the mistake of your staff supervisor’s and called my friend to apologise for implying that the fault was hers.

                    With the 3 points as mentioned above, I’m baffled as to why there are different sides of the story from your staff supervisor.

                    I did not ask for a replacement for my Celine handbag, nor ask for my dining bill for my group of 8 to be waived. I simply asked for an apology to my friend for the undue stress put upon her and to have my bag cleaned. While I appreciate your management’s kind gesture of offering me a complimentary dining voucher, I am not keen to return to your restaurant ever again as per what I have told Mel. It is unfortunate that we are unable to reach a common consensus on what we both deem as the best form of compensation for the undue stress and unhappiness caused by your service staff for me and my friends at your premises.

                    As an executive in the Advertising industry, I too understand the importance of providing the best service rendered to my Clients and I take great pride in doing so. As with all highly regarded and established F&B businesses like yours, I also believe that basic, proper and adequate training would have been provided for to your service staff so that they would be well equipped with the right knowledge and skills to deal with common situations such as this. Regrettably, I feel that the service staff at your establishment was unable to handle this unfortunate incident professionally.

                    Prior to this, I had every intention to publish my awful experience at your establishment on the national forums. On hindsight, I decided to withdraw this decision as it is a mistake that neither party wanted.

                    I can only hope the management team and service staff at Hooked! have learnt a great deal about providing the right kind of customer service – the kind that prides itself on building long term customer relationships.
                  11. See Less Comments
                • pleasant visit.

                  Jun 6, 2009
                  Don't know how to park parallel? there's your free valet from 6pm-10pm. Thumbs up already.

                  environment wise, your decent cafe furnishings. nothing really special to rave about. just comfortable.

                  Date and I shared Fish Pie, Pan-Seared Salmon and Rail *sth* (choc brownie with vanilla ice-cream la)

                  Fish Pie was recommended by other reviewers and yes, i recommend that as well. It was something special, with salmon bits and other fish bits in there, nicely baked with your potatoes. Try it if you're there.

                  Pan-Seared Salmon was with the dinner set (value for your buck). Very nicely done salmon. still had moisture in the salmon (unlike other places where it might get too dry after cooking) and thus juicy! the sauce that was on the salmon itself was great as well, matched the fish quite well. the accompanying portion of pasta was a bit too dry for my liking...

                  Choc Brownie and Vanilla Ice-cream. No one would go wrong with that. But the dessert was pleasant.

                  Service, attentive and attempts to communicate with you, though there is some language barrier maybe. and they lack waiters/tresses, but they have started "hiring".
                  Must Tries

                  FISH PIE.

                  I also recommend this place for

                  Type of meal:Lunch, Dinner
                  Occasion:Children/Family, After Work
                  Atmosphere:Quiet/Peaceful

                    5.9
                    Ambience
                    5
                    Food & Bev.
                    7
                    Value
                    6.2
                    Service
                    5.3
                    Spent about
                    S$17 / pax
                    Would You Return?
                    Probably
                    Helpful Review?

                    0
                  • This Reel Deal

                    May 5, 2009
                    For my family dinner on Sundays, I have the task of deciding where to eat, and on this occasion, I decided to check out the latest outlet of Hooked at Upper Thomson.

                    Walking into the outlet, it was a surreal oceanic feeling as the place was lit in a nice blue colour and created a very "peaceful" environment.

                    I started out with a baked oyster, which was wonderful, but the real deal came when I had my King Salmon. The fish was done medium-rare and I could taste the freshness of the salmon.

                    I had a strawberry ice cream to end the meal. As my mother is into this "healthy diet" lifestyle, this place really suited her. I look forward to returning again soon.
                    I also recommend this place for

                    Type of meal:Lunch, Dinner
                    Occasion:Children/Family, Chillout
                    Atmosphere:Quiet/Peaceful, Hidden Find

                    9 Review Photos
                    7.1
                    Ambience
                    7
                    Food & Bev.
                    7.5
                    Value
                    7
                    Service
                    6.7
                    Would You Return?
                    Definitely
                    Helpful Review?

                    0
                    1. ice said on 5 May 2009 19:31

                      your king salmon looks very little...
                    2. The Baba said on 9 May 2009 12:19

                      Tell us about the other dishes that you also had, mate.
                    3. Hoongy ! said on 11 May 2009 00:21

                      Well as you can from the photos I had that cute looking potatoes. Was quite nice although I wished there were a little more of them.

                      The brocoli was alright, something what you would expect.
                  • Hooked on pies...

                    Apr 10, 2009
                    I parked @ Thompson Ridge and walked to Hooked. Its location was inconspicuous and I didn't even see it when I drove past it. Upon arrival, I was pretty disappointed with the interior as the poor design cheapened the place and as it was Good Friday, I was surprised to see only 1 other table of 9 or 10 bald guys(presumably from BMT).

                    Anyway, my party of 5 sat down and gave our orders. There were only 2 waiters around but I can't say that that was inadequate. The selections in the menu was far too vast. Hence, we took around 15min to decide what we each wanted. However, our waitress was very detailed and professional in explaining a myriad of dishes to us to speed up our ordering process.

                    What we order is as follows:

                    1) Fish Pie
                    This is probably the 1 of the 2 reasons I will come back. The pie is similar to shepherd's pie except that I noticed traces of cheese, egg and various fishes(hopefully not ytd's leftovers) within the mash. The mash was the soft moist kind which I love and the fish and cheese within the mash clearly went perfectly together. Really a must try here.

                    2) Freshly Baked Fish in puff pastry
                    The 2nd reason I will come back. The fish filling is rather similar to the Fish Pie but instead of mash, it is made into a pastry, like a chicken pie. The pastry is crispy on the outside, succulent on the inside with a nice whitish creamy sauce. Simply fabulous.

                    3) Poached fresh king salmon with house special sauce
                    This is supposedly a chef's reccomendation but it will certainly not be mine. My mum cooks Salmon pretty regularly so I pretty well know what a nice Salmon is supposed to taste like and this doesn't cut it. The Salmon was slightly overcooked(pan fried) which made it a little harder than my liking and the house special sauce was really special...Specially lousy and didn't complement the Salmon well. It was too salty and creamy that it totally blocked off the freshness of the Salmon(that is if it was fresh, I couldn't really tell due to the overpowering sauce). Total waste of my stomach space.

                    4) Crab and Prawn Au Gratin
                    This dish was pretty interesting. Chunks of potato baked with crab sauce with squid and prawns. Since I didn't see the menu, I didn't realise there was crab in it. I thought it was just a typical seafood gratin. But after 1 taste, there was the obvious taste of crab and I swear I could hear the ocean and feel the seabreeze. When I looked down to the dish, I realised that they did give quite a generous serving of crab within the sauce which was very refreshing to eat with the gratin. Not too shabby...

                    5) Shark Steak in vindaloo curry
                    Shark tastes like a fish with the texture of a chicken. Hence, it tasted a bit like muthu's curry(according to my fren who ate muthu's curry b4). I would say that this dish is pretty creative but lacked an oomph factor. Would get a bit sian if I had to finish the entire dish myself.

                    6) Crispy garlic black pepper pork ribs
                    This was the main screw up of the day. 4 Deep fried pork ribs with mash and black pepper sauce. Sound yummy and that was what I thought before I took a bite. The ribs were bland. I couldn't really tell the difference between the batter and the meat...Furthermore, the black pepper sauce didn't complement the mash or the ribs at all. Lastly, Mash with sauce sucks, without sauce its too dry and tasteless.

                    Pretty disappointed by hooked. Maybe they should revise the menu and stick to what they are good at rather than trying to overly diverify their menu.
                    Must Tries

                    Fish pie, freshly baked fish in puff pastry

                    I also recommend this place for

                    Type of meal:Lunch
                    Occasion:Large Groups/Gathering, Children/Family, Chillout
                    Atmosphere:Quiet/Peaceful

                    8 Review Photos
                    •  Crab and Prawn Au Gratin
                    •  Fish Pie
                    •  Shark Steak in vindaloo curry
                    •  Poached king salmon with house special sauce
                    •  Crispy garlic black pepper pork ribs
                    •  Freshly baked fish in puff pastry
                    •  Fish pie
                    •  Shark Steak in vindaloo curry
                    6.3
                    Ambience
                    5
                    Food & Bev.
                    6
                    Value
                    6.5
                    Service
                    7.5
                    Spent about
                    S$15 / pax
                    Would You Return?
                    Not Sure
                    Helpful Review?

                    0
                  • Fishes Sharks Etc...

                    Mar 10, 2009
                    A good place for fishes, really...

                    BUT... Point to note, eat your food when it's still hot. I find the taste isn't as good when it's good. The first bite is always the best.

                    Basically, I am not hungry due to the heavy lunch in Pin Si in the afternoon, so I did not ordered any food here.

                    I took a bite from all, and found the fish are all quite fresh, no stinky smell which I hate.

                    All tasted yummy when it's hot, but when it's cool, it doesn't taste as good anymore.

                    Definitely a place worth visiting...
                    I also recommend this place for

                    Type of meal:Lunch, Dinner
                    Occasion:Large Groups/Gathering, Girls Night Out, After Work, Chillout
                    Atmosphere:Quiet/Peaceful

                    8 Review Photos
                    7.1
                    Ambience
                    7.1
                    Food & Bev.
                    6.9
                    Value
                    7.2
                    Service
                    7.2
                    Would You Return?
                    Probably
                    Helpful Review?

                    1
                  • Weekday Dinner

                    Feb 11, 2009
                    Arrived at about 7pm for dinner and the entire restaurant was vacant. It was after my friend and I were seated that the idle waitress switched on the neon lights on the wall. That wld explain the low rating on ambience.

                    I asked about any valid credit card promotion and HGW discount and was told only 1 was applicable. I chose the discount as I didn't want any dessert (that comes with Citibank CC payment). There was no mention of the Wednesday's specials by the waitress - 1/2 price freshly shucked gourmet oysters (U.P. $2.70) with order of any maincourse. I would have ordered the oysters if I had known about it. Tsk.

                    Friend and I ordered the Bonza platter for 2 since it is a recommended dish on the menu (I forgot the exact name) and food came pretty fast, say 15 min or so? There were 5 grilled prawns, handful of cuttlefish, 4 cheese mussels, 4 scallops, 2 crayfish(s) and a side salad. The platter comes with a choice of linguine or plain rice for both persons. I chose the linguine and thought it was palatable. Overall taste of food is mootable. I like the crayfish and prawns but my friend prefers the platter from a certain Fish & Co to Hooked.

                    Service was not that prompt as no one was paying particular attention to the empty cups on the table throughout the period we were tucking in. There was this time when I had an irritated throat and I had to clear it by coughing. The waitress didn't even look up from the cashier to see what my discomfort was about. I had to call out to her to fill our cups for us, at which she came immediately and even filled our cups spontaneously few times after.

                    Left at abt 9pm and there was only another occupied table. My point is, the restaurant was not even busy and yet, service was rather frigid.

                    I would say I'm quite disappointed with the overall experience as I was expecting better with the 7< rating at HGW. :/
                    I also recommend this place for

                    Type of meal:Lunch, Dinner
                    Occasion:Boys Night Out, Girls Night Out, After Work
                    Atmosphere:Quiet/Peaceful

                      5.5
                      Ambience
                      5
                      Food & Bev.
                      6
                      Value
                      5
                      Service
                      6
                      Spent about
                      S$27 / pax
                      Would You Return?
                      Probably Not
                      Helpful Review?

                      1
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