17 Feb 2012 • 1 review • 0 follower
What can I say? A place with conflicting "T&C"s will leave all staffs confused with policies and one that appear to be out to cheat your money.
First off, the customer service was only average. We sat down, and we were asked what soup we would like. But before we discussed or said any soup names, we asked the staff serving us if we could change the soup halfway during our meal. He said yes. So we just picked any soup thinking we could change it later.
When I wanted to change the soup about 20 minutes into my meal, I wasn't allowed to. This uncle-looking staff in a pink shirt (not like the other service crew) insisted that soup change is only allowed for those who ordered the Mala soup, reason being that it might be too spicy for some and thus the exception. So I questioned him about the conflicting information and all he can do is insist that we can only change our soup if we ordered Mala soup, without addressing any of my other questions. All he could also say was that what the other crew said to me earlier about being able to change soups was invalid and that to change soup, I had to fork out an additional $3.
He was truly not trained in customer skills and had no professionalism or PR skills. When I said that they were unreasonable and did not fulfil the terms on their side, I had the right to refuse paying and stop eating. All he could say was "whatever you like" and walked off. This was very unprofessional.
If you're looking for a no-frills buffet place with good customer service, this is definitely not the place. Even the food wasn't that fantastic for the price (they only have simple non-marinated meat and Yong Tau Foo-type of dishes along with some other fancy but cheap kind of dishes). With such customer service and tactics up their sleeves, it'll psychologically make you feel like the food is much worse than what it actually is. But from an objective viewpoint from my other visits in the past (I had the chi-char type lunch buffet and hotpot meal in the past, this is the first time I'm having the hotpot dinner buffet), the food is honestly below average. And the quality of the food just doesn't match up to the price that you are forking out.
Let me emphasize that it is not about the $3 that I need to fork out. If it was made clear that you need to pay to change your soup from the very start, I would have chosen my starter soup properly and be more than willing to fork out the extra dollars for a new flavour of soup along the way.
This is the first time I have walked out of a place without paying and I am definitely not keen on returning to this place. There are other restaurant steamboat buffets out there that are worth my money with no-frills.