Before I try the food, I already experienced the poor service by the manager(Vic?) and his staff. After checking that this restaurant is the top ten restaurant in Singapore, I had make a reservation for a dinner of 4 for my lady fren's B'day 2 days ago.
Today when I called to confirm my reservation and ensure that it is a cosy corner with seaview, the staff and the manager pissed me off by telling me all the negative things like there are lots of booking with big groups and cannot guarantee for the noice control and etc. nothing positive and keep saying that they cannot understand what I said/want.....really pissed me off and I got very upset about such poor tele manner which gave me no confidence at all to have a wonderful dinner with my guest at a special occasion.
Thus, even they have the Best food on earth, such poor service will deter me from visiting this restaurant.
If the management is serious about customer service, train their staff first so that they can be nice and know how to handle customer's requirements. In this case, I don't think they are prepared and they are just too proud to servce people.........definitely will not recommend anyone to try out this restaurant.
On the contrary, I called up another top ten restaurant at once, the treatment and tele manner was totally beyond satisfactory...the Chief waiter even offered my B'day fren a slice of B'day cake and ensure cosy corner was reserved....I could not resist such a execellent servcie even though I have to pay double of the cost.....
This was a good example of good service....if the staff and even the manager can't even talk to the customers properly, they don't deserved to be there to serve... (
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25 October 2011 22:35