Imperial Court Shark's Fin Restaurant, conveniently located in the Grassroots' Club has a palatial decor true to its name - perfect for a majestic wedding banquet. Renowned for its warm service & sumptuous cuisine, guests will find the dining experience truly memorable.
Daily: 11.30am - 2.30pm, 6.30pm -10.30pm
$40 based on 12 submissions
Lunch (5 votes), Children/Family (4 votes), Large Groups/Gathering (4 votes)
This branch of the Gim Tim brand is renamed Imperial Court Restaurant, dropping the non-PC shark’s fin moniker. I was drawn to the $0.99 dim sum promo that offers 3 x 3 types of dim sum at $0.99 for Mar, Apr, May 2015. The dim sum items were quite decent though I felt quite thirsty after that…msg? They charge $3 per pax for tea and towel and also included my 3 young kids in the charge.
What was memorable in a bad way is how they blotched my final order, even with 8 serving staffing serving a total restaurant crowd of 30 pax. Here’s the account.
0 min, I placed the last order
20min later, I reminder the staff of my last order of 3 items
30min later, 2 item came. I asked for the last item to be taken off the bill as I need to leave soon
35min later, I more item came but it is not what I ordered and I indicated to the staff + asked for the bill
40min later, bill came with the errant 3rd item
45min later, the correct bill came
Ok so we booked a table for 3 and when we arrived we were asked if we wanted water or tea. I asked the waitress if they had other drinks, and she gave the stunned face and replied no. So I ordered water. She then poured the water into my tea cup. A while later another more senior waitress came and asked why the water was in the teacup and poured me some water in a glass. About 20 minutes later a glass of coke arrived at the table next to mine.
So we ordered around 6 dishes and the waiter failed to include the lamb in the order, but we then decided to do away with it since 6 dishes was quite a lot. So first came the egg yolk prawns and xiaolongbao. We finished these and were left to wait for at least 10 minutes before the next dish arrived. When it did eventually come, we finished it and it was another long wait for the fish. At this point the waiter still had the audacity to ask if we wanted the bill.
When we were done with the fish, we realised that there was still a rice cake that they had not been served and reminded them about it. and at the same time asked the for dessert menu. The dessert menu came after asking three different waiters for it. After ordering dessert, we again reminded them of the rice cake which had yet to materialise. The desserts came and we finished them. This was when the waiter came to us and told us the sad news that the rice cake ‘做到很难看,我不好意思拿给你们’ which in English meant that it was not in presentable shape and he did not want to serve it to us. He then asked if we wanted to cancel the order instead.
On a separate note, though, the fish was quite tasty. But that was the only consolation for literally the worst restaurant experience I have ever been through.
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