07 Oct 2013 • 1 review • 0 follower
I celebrated my birthday with my family of five at Imperial Treasure Great World City yesterday after reading many positive reviews of the place. Overall, I would consider my dining experience as a very memorable one; in a negative way.
First, I was presented with a stained tea cup. This was promptly replaced. I dismissed that as probably just an oversight on the part of their busy staff.
We then proceed to order chrysanthemum tea. When the tea was served, all of us noticed some dark color tea leaves in our tea. The tea also tasted weird. I pointed this out to the restaurant manager Sabrina Chong. I was astonished when she commented that the dark color leaves were chinese tea leaves residue stuck in the teapot because the restaurant uses the same teapot to serve different teas. Sensing my unhappiness, she apologized and asked her staff to replace the tea and our entire cutlery.
A fresh pot of chrysanthemum tea was placed on our table and clean cutlery replaced (plates, bowls, soup spoons, chopsticks, chopstick stands). Food was then served. 15 minutes later, I requested for Sabrina again, she was surprised when I asked how she expects us to drink our tea without tea cups. Frankly, I wasn’t even expecting them to pour the tea for us. Just give us the cups!
Thank goodness the remaining of the dinner went without any more mishaps. While the quality of food was good, the overall dining experience left us with a really bad taste.