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Imperial Treasure Super Peking Duck (Paragon)

3.4

Eatability rating

71 reviews

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AsianBeijingChineseSteamboat
Diners can experience the richness of Chinese culinary heritage presented in superior quality doubled with impeccable service at Imperial Treasure Super Peking Duck Restaurant. Using the most traditional and authentic way of imperial era to prepare the peking duck, the Beijing chefs carefully roasts every duck to perfection.

Mon - Fri: 11:30 - 15:00

Sat: 11:00 - 15:00

Sun: 10:30 - 15:00

Daily: 18:00 - 22:00

+65 67327838
$55 based on 85 submissions
Dinner (35 votes), Lunch (28 votes), Children/Family (26 votes)
3.5

Duck is great but service sucks

The duck is great! You do get real Beijing Duck experience at this place, but the service is lacking. They do have a team of experienced managers and captains but the rest are just like headless waitress that do not seem to see your hands waving at them. Poor service when I visited them for lunch during their first month of opening.

If I am paying that kind of money (almost $200 for lunch of 4), I will not stand poor service.

I will wait for the service to get better before going back. In the mean time, I am happy to visit their neighbour, Crystal Jade Golden.

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Latest Community Reviews:
• 28 Jun 2015 • 17 reviews • 0 follower

Extremely RUDE staff and BAD service (Raffles City Shopping Centre Branch)

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Actually, I went to the Raffles City Shopping Centre Branch but there was not link to that Branch at HungryGoWhere.

Extremely RUDE staff and BAD service. We made a reservation the day before for 12:00 noon and reached the restaurant earlier at 11:30am. We are not unreasonable people and we waited patiently for 30 minutes until 12pm. In this 30 minutes, the restaurant manager entertained several groups of customers that had the same number of people as us. These groups were all with queue numbers and did not make any reservations. We asked if he could serve us first and if we need to get the queue number instead, but he said no because we have a reservation at 12pm. Only after waiting until 12pm and after several groups with queue numbers had gone into the restaurant, did he ask us to go in. I asked him politely for an explanation and his reason was because he wanted to get us a sofa seat. But from my observation, clearly the groups before us with queue numbers were also given sofa seats.

To be honest, is this even logical and does this even make sense??? I politely asked the manager if it is ok if i get a queue number and join the queue instead of waiting for the reservation at 12 because it seems to be faster that way but he insisted to keep me waiting. I understand that the F&B environment can be very demanding and stressful but please also kindly attend to the queries of your customers. We are not that demanding. We just hope the people who serve us can have a bit more common sense and handle things logically.

I'm deeply disappointed in the services that were provided to me at this particular outlet. After reading the reviews in the other outlets for the Imperial Treasure Group, I'm adamant that such simple service in-competencies did not happpen to only me alone. I'm quite disappointed as I thought the food at Imperial Treasure was good but I don't think I will patronize your outlets again if this sort of service continues.
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• 10 May 2015 • 2 reviews • 0 follower

Birthday Celebration RUINED by Terrible Service, Rude Staff and Poor Management

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The Imperial Treasure chain of restaurants is my favourite chain of restaurants. I dine in one of their many restaurants at least once a week. This made my experience in its Flagship restaurant all the more disappointing.

When I made a reservation, I was told that there are two sittings.  I opted for the later seating as we did not want to be rushed through our dinner and celebrations. Our party arrrived punctually and was seated at 815pm...however, that was the last bit of positive service. Once we were seated, we could not get service for the better part of the next 45 minutes. We could not get water, tea and even wine glasses for the table. We even had to open our own wine bottles. We spent more time trying to get attention that actually being served by the staff in the restaurant. For example, it took the restaurant 30 minutes and numerous requests to get a glass of warm water.

We finally managed to order our food at 9pm, which was alright for us as we were chatting and catching up amongst friends. However, as the food started being served, the staff who had so busily ignored us when we came into the restaurant suddenly started interrupting us to hurry us along. They came and told us that it was time to take last orders and asked us to order dessert...they had not even served us our main meal. Subsequently, they kept coming to us to say that we need to serve the cake, as the restaurant will close and the car park will close and your cars will be locked into the car park. The failures continued and the staff were so busy trying to get us out of the restaurant they forgot the basic aim of service staff, which is to serve customer needs.

A restaurant of this quality or perceived quality should have better planning. If the restaurant needs to close at 10pm, hence allowing only 1 3/4 hours for guest to finish their meal, the onus is on them to inform people when they are making a reservation and to remind them when they are placing their orders.  They should definitely not only start serving us at 9pm, especially if the Peking duck was already ordered days in advance. If we had known all this beforehand, we would have not booked this restaurant for a birthday celebration. 

A restaurant who charges premium pricing should also offer premium service and food quality. As it stands today, our party of 8 will never go back to this branch and it brings to question if we (myself in particular) should continue to frequent this chain.
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• 02 May 2015 • 1 review • 0 follower

They can only manage 1 dinner seating - do not go after 8:00pm

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Well, sad story... my friends know I have been a supporter of Imperial Treasure thus far. But something has gone wrong here.  How I would summarize it is - either you get an early seating for dinner, or don't go.  This restaurant cannot manage 2 seatings honourably, and customers suffer.

Food was ok, I don't have too many complaints, it was a mixed bag, with more positives:
- Peking duck main dish was good;
- Claypot egg plant was good;
- Beef cube wth fried sliced garlic was good;
- Yau chum sek pan was good;
- Yau mak vegetable with garlic was good;
- Salt and pepper duck 2nd dish was not so good - tough and chewy;
- Mee pok with mushroom and beansprouts was not nice;
- Rice ball with black sesame and peanuts was ok.

Service was where the main issue turned out to be.  They did 2 main wrongs that made the experience turn our bad:
- First, don't offer a reservation at 8:15pm only to start pressuring your customers to eat faster;
- Second, on top of that, if you know you're running tight on time, please inform the customers instead of pushing us to order dessert just to collect more revenue and subsequently start rushing us from that point on.

I hope it is just this Imperial Treasure Super Peking Duck branch at Paragon that is poorly managed - I will certainly not be keen to patronize this particular branch from here on.  But having been bitten, I will think probably also think twice about the other branches. 
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