Diners can experience the richness of Chinese culinary heritage presented in superior quality doubled with impeccable service at Imperial Treasure Super Peking Duck Restaurant. Using the most traditional and authentic way of imperial era to prepare the peking duck, the Beijing chefs carefully roasts every duck to perfection.
The duck is great! You do get real Beijing Duck experience at this place, but the service is lacking. They do have a team of experienced managers and captains but the rest are just like headless waitress that do not seem to see your hands waving at them. Poor service when I visited them for lunch during their first month of opening.
If I am paying that kind of money (almost $200 for lunch of 4), I will not stand poor service.
I will wait for the service to get better before going back. In the mean time, I am happy to visit their neighbour, Crystal Jade Golden.
the food is good. but the service is terrible. the pekking duck came with the cucumber/spring onion - but when the cucumbers ran out and we asked for a refill, the service stuff said top up at $6. after paying $78 (gst & svc not included), we felt d*** insulted that we had to pay additional $6 for a few strands of cucumbers. completely ridiculous. if i head back there, i'll definitely remember to pack my own cucumbers since the restaurant refuses to give out some :)
Repeatedly getting ignored by service captains when requesting for bill in favour of chatting with more "well-to-do" customers. Only to have junior servers who took the initiative and overstepped their responsibility to help me out and apologize for their supervisors' behaviour.
Wasn't expecting a restaurant of such supposed quality to serve up a plate of chilli worm. Absolute turn off. You'd think there'd be some service recovery but what do they do? Offer you another saucer of wormy chilli. Disgusting.
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