MeiLing Ong •
02 May 2015 • 1 review • 0 follower
I quite like the ice cream here and have visited a couple of times prior.
Was very disappointed with the service today, 2nd May 2015. I went in at 3.15pm and had placed my order by 3.17pm. Shortly after, all 3 girls left the counter for a smoke break. It's all cool with me as I do understand the need for a break.
When they returned, another couple stepped in and placed their order. I didn't think much and gave them time to do my waffle. I was shocked when I saw them sending the order to the couple who ordered later then me.
By then, 20min had past. I was terribly upset and requested for a refund. The girl nicely processed a refund and also informed me that the waffle is on its way. I'm not sure if her honesty helped, she also informed me it was because they had forgotten about my order totally! In my mind, I went berserk,"WHAT?! YOU MEAN YOU CAN FORGET MY ORDER IN 2MIN?!"
I eventually declined the waffle and the additional wait. I felt stupid for not checking on them. But I cannot help but leave them with this- don't go smoke if you cannot remember to process an order later.
I will not return anytime soon.