Opening hours
- Daily
11am – 10pm
| Definitely 80% | Probably 2% |
| Not Sure 5% | Probably not 5% |
| Definitely not 9% |
Average
Approx. S$0 – 9 per pax
Based on 28 reviews
Specialities
No reviewer input yet.
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Local Delights
Mar 1, 2007Bandung... Teh Tarik.... Shiok lah. this place has the best local flavors. I also like the Sake flavors although sometimes they do get a bit too sweet.
One thing that I have noticed and that I do agree with is the hiring policy of this establishment. They have a pretty good track record of hiring 'Hot' scoopers compared to any ice cream joint I've been to.Must Tries
Teh Tarik and Bandung flavor Ice Cream
I also recommend this place for
Type of meal : Supper/Night Dining, Cheap Eat/Budget, Take away Occasion : Large Groups/Gathering, Boys Night Out, After Work, Chillout Atmosphere : People Watching Spent about
S$3 / paxWould You Return?
Definitely -
Disappointing Service
Feb 15, 2009My husband and I had always been great lovers of the ice-cream at island creamery, making it almost a must-have dessert for every family gathering at my home, but the recent episode of poor customer service that we had encountered with them is enough to make us change our minds about ever patronising their shop again.
It was a Friday night when we made our take-away order for one tub of Reverso and one tub of Apple Pie ice-cream after having dinner nearby. As usual, we respected their request not to open the doors of the freezers to help ourselves to the flavours of our choice. Instead, we allowed one of the staff there to assist us, and promptly paid for our ice-cream before heading back home. But it soon proved to be a mistake as when we took our tubs of ice-cream out of the packaging to be placed in the freezer, we realised we were wrongly given Nutella instead of Apple Pie. It so happens that I personally absolutely abhor Nutella so it was a big turn-off for me. Nevertheless, I called the shop immediately and as I was trying to explain the situation to the staff on the line, she kept cutting me in, asking if I was so-so and if I had ordered this and that, completing ignoring what I was trying to tell her. I soon grew impatient and asked her to hear me out first before making any assumptions and she then promptly handed the telephone over to another staff, senior management, I suppose. Still, I had to repeat the entire story all over again, but this time, at least I was speaking to someone who was listening. After repeating my situation to the staff on the line, she just simply told me to bring the tub of Nutella back for an exchange, like as if I just happened to stay next door or something. So, I told her, it was not possible for me to purposely travel all the way back there just to exchange a tub of ice-cream since I stay some way off. So, with that, she suggested that I could go down anytime for an exchange, without needing to bring back the tub of Nutella ice-cream, which made sense since it meant that we could just drop by at our convenience and wouldn’t have to lug around a tub of Nutella ice-cream from wherever we were coming from. Having been somewhat appeased by that, we ended our conversation.
On Sunday, my husband and I deliberately planned our Sunday agenda in such as way that we could lunch and do our grocery shopping within the vicinity of Island Creamery so that we could go then collect our tub of Apple Pie ice-cream. However, when we entered the shop, we were told that it was SOLD OUT and that they had not reserved a tub for us! In fact, one of the staff asked the other why wasn’t it reserved for us, which was the very question on our minds as well. Another staff then came to talk to us and ‘explained’ that their flavours were sold out every day and that we should have called before going down to the shop. However, the truth is they had previously told us to go down anytime to make a collection and made no mention about us having to call before going down. In addition, they told us we could wait for one hour before the new batch of ice-cream is ready. And there we were, standing with bags and bags of groceries, which included items that needed to be chilled as well. The most ludicrous thing is that they spoke to us in such a way as if we were supposed to know they were sold out every day. Eventually, they simply left us on our own to pick another flavour of our choice, without so much of an apology or even an apologetic look.
As much as their ice-cream is good, and as much as they feel they could very well do without us as customers, I think the failure to understand the concept of excellent customer service could in the long run be to their detriment. As for my husband and I, along with our families, will never patronise their shop again, and you’ll be sure that our friends and acquaintances will hear of this story. It’s stores like this that has put a shame to the service industry in Singapore. It’s really no wonder that the Singapore’s ranking in world service standard has fallen.Spent about
S$9 / paxWould You Return?
Definitely Not -
Shipwrecked at Island Creamery
Dec 12, 2008For all schools around and near bukit timah, the word, Island Creamery should ring a bell. In a place as remote and ulu as bt timah, where the nearest shopping centre is either Coronation, Bt Timah plaza or Beauty World, it is no wonder IC is often quoted students' most favourite hangout places, if you will kindly exclude the Macs at KAP.
There are many reasons why one loves IC. These are what that appeals to me.
Reason#1: student-friendly prices.
Definitely more expensive than your$1 icecream bought from the aunties and ahpeks' moving booths. However tell me,where else can you get such lovely handmade ice cream at a mere rate of $2.50 for a single scoop and $4 for double scoops? On top of that, you get to print a souvenir photo of you and your pals and pin it on the wall. You get to admire the photo of your previous IC outing as well as photos of your other lovely/pretty/hot/handsome schoolmates or babes and hunks from other schools on the wall haha! Nice couches, friendly services and cool parlour! Tell me, how value-for-money is that?
Reason #2 : Annoyingly irresistable mudpie.
In my opinion, you would not have truly visited IC if you never had a bite of their famous mudpie before! The layers of Reverse O, Cookies and Cream and Kahlua Latte adorned with generous servings of crunchy oreo chunks is simply enchanted with the ability to make one squeal in delight. A must-have for all chocoholics! However,personally i prefer the bottom layer to the reverso chocolate layer as i find the latter a tad bit overwhelming. Weight conscious ladies who fail to resist the temptation, please share it with your peers. Imagine the amount of calories that you would have gorged?!
Reason #3 : Its unique local flavours.
Teh tarik (left) speaks of the true light aroma distinctive of tea. Very refreshing and soothing. But personally i feel that it pales in comparison to Nutella (right) which gets better with every mouthful. Chocolate and hazelnut proves to be a match made in heaven once again. I love those chunks of chocolate bits hidden within the swirls of cream and brown. Awesome! (:
I had never loved burnt caramel but this is good. Not too sweet and the burnt taste is actually rather prominent! Bandung is my ultimate favourite, putting nutella aside. And i did not quote that because of its pretty fluffy cottoncandy pink. Most people would shun bandung, especially those served in coffeeshops which taste like nothing but an overdose of condensed milk and coyingly sweet artificial rose syrup. But this is different. There is a light breeze of rose fragrance that sinks deep into the tastebuds and this is nowhere near artificial-tasting. One can almost expect rose petals amidst it, exaggerated as it sounds! I am SO coming back for this definitely! :D
Dont trust my verdict and too wary to give bandung a try? Fret not, feel free to ask for a sampling at the counter and you decide if you agree with my sentiments or not! (:
P/S: Serene Centre is not so serene with Island Creamery around. For those who takes pride in quiet dining, you might probably consider visiting in the mornings? Expect huge noisy crowds of students especially in the evenings during jc orientation period. Afterall it is the best place for one to chill, bond and love bt timah! (;
Must Tries
Bandung, nutella, mudpie
I also recommend this place for
Type of meal : Hi Tea Occasion : Large Groups/Gathering, Girls Night Out, Chillout Atmosphere : Quiet/Peaceful, Vibrant/Noisy, People Watching Spent about
S$4 / paxWould You Return?
Definitely
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Good Ice-Cream, but are you really there for it?
Feb 18, 2010Obviously guys are there for something, girls are there for something.
The atmosphere is laid-back, relaxing, normally with the latest hits bopping out of their modest sound system, its a place for youths to come together and just chat over some good ice-cream or rather average tea.
With their eye-catching hiring scheme of pretty girls, its popular amongst the boys, but beyond that the 'home-made' ice-cream is good, but nothing to write to your pen-pals overseas about. However, their teas, coffees, baked Alaska and/or pies are modest at best, and worst, taste pretty hollow and raw; a sign that it has been left out for too long.
For the price and service however, it comes down to how keen are you to get to their abit inaccessible location (especially for non-drivers). Is eating slightly competitively priced ice-cream while viewing the droves of young studying girls or the service worth your time in their relaxing though probably packed interior?
Personally, probably not.I also recommend this place for
Type of meal : Breakfast Atmosphere : Quiet/Peaceful, Vibrant/Noisy, View/Scenery, People Watching -
Is it just me?
Feb 5, 2010Is anyone allergic to their raw egg ice-cream or is it just me? -
Poor ice cream
Feb 2, 2010Ordered the ping pong which was Milo ice cream with marshmallow.
Quite frankly the taste was really poor. I wondered if there was any cream in the ice cream. If you don't believe me, just take a teaspoon of the ice cream and put in on a plate. After like 20 mins, you have a brown lump of milo and water around it. Its disgusting. -
Black Forest FTWWW.
Jan 5, 2010went there on x'mas day, rushing like mad, place was crowded like f*ck. ordered the first flavor i tried.. sadly didn't get to try more than one, since i was running late & the counter area was super congested w/ a bunch of fat irritating indecisive girls taking their own sweet time to order; guess that's what happens when you become a fan of island creamery; you gorge on their ice cream, & after trying every single flavor, they're all so good, you still just can't decide. :\
anyway, back to the point. i got black forest; satisfied my chocolate craving but thankfully wasn't overly or sickeningly sweet at the end, w/ just the right amount of rum & whatever goes into black forest apart from chocolate. cute decor by the way; very cozy, then again it could've been the claustrophobia. looks pretty child-friendly as well, judging from the kids' drawings all over.
have been bugging buddy to go there to try; still haven't returned yet, but will persevere! more value for money compared to other local ice cream parlors (ie. udders & the daily scoop, all overrated!), would take black forest over udders any other day (& that's saying a lot, since i've tried every single flavor, excl. one or two of the latest releases). definite must try; good luck resisting it in this bl**dy hot weather anyway.Must Tries
black forest
I also recommend this place for
Type of meal : Take away Occasion : Children/Family, Chillout Atmosphere : Vibrant/Noisy, Alfresco/Outdoor Dining Spent about
S$3 / paxWould You Return?
Definitely -
OMG! This is my FAVE ice cream place!
Dec 27, 2009great value for money here.
the ice cream is quite yummy for really good prices, compared to other ice cream places.
ambiance is okay at non-peak periods. i will totally avoid the peak periods if i were you, hard to find seats and noisy, and full of students.
great place for hanging out with friends too!Spent about
S$3 / paxWould You Return?
Definitely -
Not bad
Dec 8, 2009First time been there and it has been a pleasant experience.
The place is small and crowded but the flow of the crowd is quite fast though, thus not problem finding place to sit if you are willing to wait awhile.
There are many flavours and not all flavours are available everyday.
Available for takeaway in tub too!
The ice-cream taste nice and but I feel it is abit over priced. Maybe if it was $2 per scoop and $3.50 for double, I would have eaten more.
The ambience there is like cafe. Thought it is crowded but people there seems to very polite enough not to chit chat loudly, therefore it is not noise and most important of all there are no stupid radio broadcasting over there. It is a nice place to chill and do some informal discussion.I also recommend this place for
Type of meal : Supper/Night Dining Occasion : Boys Night Out, Girls Night Out, After Work, Chillout Spent about
S$3 / paxWould You Return?
Definitely -
crowded, boy was it crowded
Aug 17, 2009That place was crowded with children, teenagers.
The icecream there has a lot of unquie favours like holicks and teh terik, pula hitum, etc
There are hit and misses. the pula hitum is nice, the holicks is also nice. the teh terik taste too bitter to me, the black forest taste funny, I dont even know how to describle it. the cookie and cream is ok.
Overall 2.5 for one scoop, 4.5 for 2 is not expensive but not cheap also, but the serviing is quite a large scoop. If you happen to be nearby you can try it out. to be honest I still prefer bens and jerry althouhg it is more expensive -
Bad Service
Jun 5, 2009Ice cream was ok. Had a cheap cream taste to it like Magnolia or some factory ice cream. Price is reasonable.
I have read other reviews that the ice cream was good, but service was not so good. I went fully expecting service may not be up to high standards and not be biased.
My experienece?
I waited at the ice cream display with 3 other people. No order of queue was evident. One customer was trying flavours and not ordering.
I was at the front of the queue and wanted to order. The girl behind looked at me when I gave my order but told me to get in line.
That was too much. I told her I had been waiting in front for 5 minutes and waited for my turn and since on of the customers in front was tasting and went to the back of the queue to continue tasting while the other girl was serving her, it was evidently my turn. (At that point more 2 more customers had joined the queue behind.)
She promptly walked off to the rear and served nobody. The other girl serving the customer tasting then took over to serve me.
Where do they get these people from?Spent about
S$5 / paxWould You Return?
Definitely Not -
totally unhappy ending =X
May 26, 2009hopped over to island creamery at serene centre after having lunch at relish. and perhaps i was expecting a place and service somewhat similar to tom's platte. it was a let down.
don't get me wrong. the place is hidden in a nook if you are entering it from the inside. but from the main road it is obvious. the walls are filled with photos of people who came by for their ice cream fix and it gave me a sense of nostalgia upon seeing them. the set up of the place was simple. tables and chairs. nothing fancy. the menuboard was also simple. but the whole feel was welcoming. =D
the ice creams were decently priced. $2.80 for a single scoop and $4.50 for a double scoop. and there were a variety of them. like: tiger beer sorbet. strawberry sorbet. cookies and cream. apple pie. teh tarik. bandung. chendol. very berry. and i was torn between strawberry sorbet and apple pie for my second flavour.
but. i decided to stick to my cookies and cream with strawberry sorbet. one refreshing the other thick. =D and i did not regret it at all.
the cookies and cream was really good. creamy. and the oreo biscuits had that melt in your mouth feel. really really heaven. =P and the strawberry sorbet was as if i was eaten strawberries and truly refreshing and light. =D
now you must be wondering where did the unhappy ending come from? from the service. maybe coming from the service line and when you know that singaporeans demand so much from you. when i become the customer. i'm usually not very picky coz i understand the frustration. but. today's experience was really a put off.
there were 2 girl staff at that point in time and i was debating over my choices of ice cream. there were no other customers in queue. they did not offer me suggestions or to let me try any flavours. but that is fine by me. what turned me off was when i finally decided and looked up. the 2 girls were busy doing their own single scoops of ice cream into many small tubs. and even though both of them saw me looking at them. they did not even bother to ask if they could take my order. =X
i waited to see if they would ask but they happily continued doing their things. and 5 minutes later when my patience finally got the better of me. i asked one of the girls if i could have a double scoop. she finally finally acknowledged my presence and finished covering all her scoops of ice cream. placed them in the freezer before coming back to take my order. so in order to take my order it took them 10 minutes or so???
besides the ice cream being the saving grace. i don't see other reasons for me to come back any more. =XMust Tries
cookies and cream, strawberry sorbet
I also recommend this place for
Type of meal : Brunch Occasion : Large Groups/Gathering, Children/Family, Chillout Atmosphere : Vibrant/Noisy, Alfresco/Outdoor Dining Spent about
S$5 / paxWould You Return?
Definitely Not -
Out of This World!
Apr 9, 2009The deco and fittings are quirky, the outlet was noisy and the staff can just as well be a robot! All he did was listen to our orders, repeat them and serve us our ice-cream. He didn't spoke an extra word nor did he show any facial expressions, let alone smile. He did redeem himself by letting a female friend of mine try lots of flavours though =]
Enough of my ranting, lets now comment on the ice-cream. It isn't smooth, but where else can you get flavours such as Horlicks, Teh Tarik and Nutella? Legend has it that the boss even experimented with Tiger Beer Gelato (according to the guy in the picture below =P)!Must Tries
Nutella
I also recommend this place for
Occasion : After Work Atmosphere : Vibrant/Noisy Spent about
S$5 / paxWould You Return?
Definitely
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