20 Nov 2014 • 1 review • 0 follower
Decided to visit this restaurant instead of the many other choices in Vivo City or around the area (e.g. Sentosa or Mount Faber) to celebrate a birthday.
First and foremost, the food that we ordered were,
cured meats for one, truffle chips, fried squid.
200g Rump Steak
The waiting time was approximately 20 minutes for our food to come. And by food, mind you, were our mains. We then queried why didn't our starters come before our mains and the waiter then brought our starter from the chef's table which was left there for quite awhile.
Nevermind that. Next, the risotto was served without a spoon, and my steak was served without a steak knife. We then asked a waiter whether we could have a spoon and a steak knife, and it was conveniently forgotten. We were then left hanging for 5 minutes with our food turning cold wondering what was so difficult to get a spoon and a knife, and we asked another waiter for it and he immediately gave it to us.
The Risotto was uncooked. The grains of rice were hard in the middle.
The steak was burnt on the sides and it was raw in the middle. (I ordered it to be done at medium). It was then returned to the kitchen, and it came 10 minutes later burnt at the sides, still, but the insides were done correctly. We didn't bother asking it to be done again.
The fries that were accompanying the steak were tasteless and hard. It felt like we were paying for cheap western food.
Enough about the food, lets talk about the service.
As i had done so with other restaurants before, (which staff and service crew had went the extra mile doing so), i told the staff not less than twice before the actual date that i would be celebrating a birthday there and whether anything could be done to make the person feel good.
Many other restaurants that we visited had done an awesome job, for example, Lawry's Singapore and Hai Di Lao and Fish and Co., and the list could go on.
But this restaurant failed to give me any sort of information whether i should do anything to get it done (like purchasing a dessert item) or they would arrange it by themselves.
We then gave up trying and called to settle the bill. While doing so, i spoke to the manager to ask (and not to complain) why certain things were done the way it was. She gave me a very nonchalant response of, "sure Sir, i will let the kitchen know and i will let my team know." and left.
Now this is the very first and it will definitely be the last time we are patronizing the restaurant.
It is very difficult to imagine that this restaurant carries the famed Jamie Oliver's name on it as he is such a respected chef.
People might have good experiences or bad experiences at this restaurant and you do not have to take our word for it.
But please be advised that arranging for a birthday celebration here would not be recommended.
The management of Jamie's Italian responded to this review:
03 Dec 2014
Hi Eastie, we're so sorry to hear about your disappointing experience - we really value your feedback and would love to speak to you personally to discuss your visit - could you email us your contact details at email@example.com? one of our managers would call you as soon as possible. thank you and speak soon, cheers.