I had been to its East Coast outlet (now closed) & expected the same comfy setting & decent service at this relatively new Gullimard branch. However, when I stepped into its Gullimard branch on a Sunday afternoon, I was overwhelmed by smoky & stuffy air as it does not hv a single exhaust pipe which typifies any Korean restaurant.
Further, the aircon was not strong enough to cool down the hot air generated by the hot grills & the Sunday crowd. So you ended smelling like the bbq meat & perspired throughout the meal.
Service was slow. Though we had the buffet option ($38/pax) plus an ala carte order of a plate of wagyu beef ($59 for 3 strips), after they served the 1st round of meat & side dishes, it was almost impossible to get any waiter's attention for top-ups. I had the impression that the waiters were either NOT trained to look out for customers in need or trained NOT to make eye contact with customers in need.
After 15min wait, we managed to get the attention of a waitress (named Min Jung) to request for a top up of 3 types (out of 8 types) of side dishes. Unfortunatedly, after listing the 3 sides dishes, she gave an uncalled-for remark, 'Oh, that's almost every side dish you are asking for!' Fyi, that was the only top-ups we managed to get throughout the buffet lunch. When we asked for 2 more types of meat, it never came. After 25 mins, we had lost our appetite & decided not to bother.
For the price we paid ($55/pax), I could hv easily find another korean bbq restaurant with better food, more comfy ambience & better service.
Definitely will NOT go back again.