28 June, 2008
This is probably one of the worse services i had at the Just Acia outlet in Dhoby Ghaut.
One of the female staff have forgotten to key my brother's order into the system, when he came up to her for the first time. There which after, we had to wait for more than 15 minutes, with no staff attending to us.
By the second time that my brother came up to her again, she apologized and immediately brought the ice-cream cup and a drinking glass to our table.
Having to wait in vain, my brother have requested for his order of a deep fried chicken set to be cancelled. Feeling fustraded and disappointed, we went to the counter to make our payment at the counter and made our concern notified to the assistant manager.
At first, the assistant manager just took a glimpse at the feedback form and place it one side, as he keyed in order as a debit card payment without asking.
Therefore, My mother have to inform him that she would like to have the payment to be done using nets. He immediately apologized and brought us to yet another counter. Once we were at that counter, he enquired with my mother that would she like the payment to be made be Masters or Nets.
Upon hearing that, my mother felt ignored by the assistant manager and stated very clearly that she would like to have the pay using Nets.
Having this happening, I felt enraged as this was a family dinner in celebrations for my brother's coming birthday. Apologizing was of no further need, as we, the customers was ignore by your staffs. I have rebuked at the apology, that the female staff gave when she was at that counter then, stating that "there is no point of saying sorry, over things that have been done.
To further fueling my anger, the assistant manager gave us a $6 discount voucher for our next dine-in. I threw it back to the counter and claimed that My family and I would never come back to such a resturant with bad service attitude.